FAQs For Service Providers

FlashlightNOW is the first online marketplace and business platform created to make it easy and enjoyable for new and existing customers to find, hire, schedule, and then pay you for services that you choose to offer in the marketplace. FlashlightNOW P.O.D. is a mobile application that licensed providers of security and protective services can use to deliver On Demand guarding and protective agent services.

Listed below are the family of providers and service types that customers are seeking to find and hire on the FlashlightNOW marketplace. We want your new and existing customers to have a delightful experience finding and hiring the verified, qualified providers of the services that keep us all safe and sound. If you are a provider of any of the following services, we were made for you!

• Licensed Security Companies and all related services.
• Licensed Private Investigative Companies and all related services.
• License Executive Protection Companies and all related services.
• Public Safety/Law Enforcement Training and Consulting Services.
• Emergency Management Training and Consulting Services
• Crisis/Critical Incident Response Training and consulting.
• Companies that provide the unique and special services like Drone Operators, K9 and Search and Rescue Services.

FlashlightNOW’s marketplace was built for your use and benefit. Our role is to create, manage and continuously improve the platforms that make it easy, beneficial, and enjoyable for you and your customers to do business. We will help you get more of what you want from your business.

No, we created FlashlightNOW to make it easier for new and existing customers to do business directly with you. We do not interfere with your business. Our marketplaces and software were designed to eliminate administrative hassles, save time, money, and make your customers happy and loyal to you. Your new and existing customers will enjoy the improved convenience, simplicity, and efficiencies. We will help you grow your top line, bottom line, and enterprise value. FlashlightNOW will never be a direct provider of services like yours and will never compete with you.

You get free, no obligation use of the online marketplace, cloud business apps, and if applicable, the On Demand protection and guarding mobile app and service. Membership to the first locations where you and your customers can feel confident that only legal and legitimate providers are allowed to do business. Some of the features and benefits include:

• Local and nationwide marketing presence and connection to new customer segments.
• Online web app and mobile app enabled marketplaces that connect you to customers both locally and nationwide.
• Azure cloud based custom business software that will streamline your administrative work, save you time, money, and delight your staff and customers.
• Mobile app enabled Protection and Security On Demand services that offer great margins along with flexible and convenient service options for your customers and work opportunities for your employees.
• Help with attracting and retaining qualified personnel
• Easy connection with fellow Providers on FlashlightNOW that you can collaborate with to take on bigger jobs and keep your staff busy and earning.
•  A no initial cost platform to help you start a new business or open additional locations.
  

It only takes minutes to create your free account. When you create your account, you will also create your own public facing provider page that will appear in the marketplace. You can edit and update your account and provider page whenever you want. After you have created your account, you will need to set up your free Stripe account to both invoice and receive payment from customers. Our Customer Success team will then work to validate the information that you have provided and activate your account. Our Customer Success Team is available and happy to help answer any questions you have or assist you with the account creation process.

As a Provider of these regulated, licensed services must meet and maintain certain qualifications. These include:

• Possess the appropriate licenses for the states and areas where you operate and offer services.
• Following all relevant laws and regulations at the federal, state, and local levels for the delivery and performance of your services.
• Meet state requirements related to training of personnel, background checks, drug screenings, fingerprinting, pre-assignment, and refresher training.
• Bonded and insured as required by your area.
• You must immediately notify us if you no longer meet any of the above requirements.
  

When you create your account, our customer success team verifies valid licensure with your state board or licensing authority. We then perform periodic audits to make sure account holders are complying. Providers who do not possess or maintain valid licenses, or other standards will be excluded from joining, or deactivated from all FlashlightNOW platforms and marketplaces..

We take the safeguarding of your personal, business, and customer data very seriously. We use advanced technologies to ensure maximum security. Our platform operates on the secure Microsoft Azure Cloud platform and uses supporting software that have received the highest ratings for their security standards, business practices, and support. For instance:

• Our software host is Microsoft Azure Cloud services. This service enables and protects our software while guarding your information and data.
• We chose Stripe to facilitate, manage, and guard all payment operations and related data. Stripe is the global payment processing platform preferred by millions of people and companies. Stripe has achieved and maintains PC1 level security. The highest level of security in the payment card industry.
• We will never sell your information or data. Your information is only utilized within the system to offer you the best possible service. Please visit our data privacy policy for more information.
  

Consultants, trainers, and other skilled service providers like drone operators and K9 experts are qualified to deliver services because of an earned combination of experience, education, and certifications. They have developed a demonstrable expertise in one or more areas. We verify your advertised certifications prior to activating your free account. We then periodically review the certifications that you have listed on your provider account page.

To the founders of FlashlightNOW, values like integrity, honor, and service matter. It is evident in our personal and professional work histories. It is in our company DNA. We value your trust and satisfaction more than anything else. We do not use any tricks or gimmicks to get more money from you, or providers. We never impose paywalls, hidden fees, sell your data, require in-app purchases, or other methods that compromise your experience. We commit to you that we will work hard every day to create more value for you and your customers.



We have a simple and transparent business model that puts your needs and those of your customers first. We believe that we should only earn money when you and your customer have successfully connected and worked together. Our software automatically collects a small, fixed percentage-based fee of 10% when a customer pays and invoice that you have your created and sent from your confidential business dashboard and integrated Stripe account.

All payments are made to you via your integrated Stripe account, the worldwide payment processing platform for online businesses. Stripe is integrated into both you and your customers online web accounts and where applicable, the protection and guarding on demand platform.

Invoices generated by you and sent to customers via your online web account for scheduled services are made via ACH. Payments by customers using the On Demand Guarding and Protection are automatically calculated and charged to their pre validated credit card. We are in the process of enabling new Stripe features that will give customers more ways to pay you. with more flexibility.



Just a reminder, creating your Stripe account on FlashlightNOW is free and part of setting up your provider account. It is also free for your existing and future customers. Stripe has earned the highest PCI security certification and is used by millions of customers around the globe. Your payment data is encrypted and managed by Stripe.

FlashlightNOW is committed to keeping everyone’s information private and secure. We will never sell your information or data. Your information is only utilized within the system to offer you the best possible service.



We use technologies that are among the absolute best in existence. Our platform is built on cloud and software services that have earned the highest ratings for best security protocols, business practices, and support. All information and data are housed and guarded by Microsoft Azure cloud services. Stripe protects all payment processes and related data. Stripe is a PCI security level 1 global payment processing platform used by millions of companies and their customers worldwide.

For more information, please visit our data privacy policy here.

The FlashlightNOW P.O.D. app is the first and only mobile app and service to enable people, businesses, event organizers, and more to summon your licensed company’s designated security guards or protective agents for immediate, in person protection and/or security guarding. Your new ability to respond to the unplanned safety and security needs of customers will prevent dreadful things from happening to people, and all that matters to them. You will change the future!

The guards and agents are your verified employees.

When a customer uses their FlashlightNOW P.O.D. app, their service request is conveniently sent to the closest available guard or agent. Within seconds, your available guard/agent can use their mobile device to accept a request. When accepted, your guard/agent receives information about the client, nature of the request, mapping, and navigation. When your guard accepts job invite on their mobile device, the customer will instantly receive verified information on the P.O.D. including:

• The name of your licensed security guarding and/or protective agent company.
• Name and photo of your qualified guard/agent.
• Vehicle information and photo of license plate
• The estimated time of arrival as calculated by geolocation.
• Phone number and messaging feature within the app to communicate and share details about the job.
• Automated calculation and credit card payment to your bank account via Stripe immediately after the service event has been completed.

When you set up your provider account, you can choose whether your company wishes to participate in FlashlightNOWP.O.D. and designate which employee(s) will perform the service.

Consumers can use their mobile device to summon immediate assistance in any of the following five categories of service:

• Personal Safety Escorts
• Business Security
• Residential Security
• Place of Worship Security
• Special Event Security
  

The P.O.D. software identifies and assigns the guard or agent that is available and nearest to the customer’s service location. The invited guard must accept the request on their app before it is officially assigned. If the guard declines or does not respond to the offer, the software invites the next closest guard. When a guard accepts, the customer receives a notification that the guard is on the way along with an estimated time of arrival.

Protection On Demand is the only offering where the high value (to customers) and high margin (to you) pricing is set by FlashlightNOW. The purpose is to maintain the integrity, stability, value, and accessibility of the platform for all. All calculations and payments are automated and completed at the conclusion of the service. FlashlightNOW auto collects a small percentage-based fee as the customer's payment is electronically delivered to the Licensed Security Provider’s account.

Your employees work for you and should be paid in a manner that you have already established. However, we do require that guards performing On Demand receive a minimum of $20 per hour. As the platform host, we ask that you assign your highest performing employees and take advantage of the margins in P.O.D. to pay $20 or more. All other wage consideration is yours, including the decision to pay additional money to high performing employees. We encourage you to do so!

It depends on how close you Security Guard or Protective agent is to the requesting customer. Our software identifies and assigns the Security Guard that is available and nearest to the customer’s service location. The invited guard must accept the request on their app before it is officially assigned. If the guard declines or does not respond to the offer, the software invites the next closest guard. When a guard accepts, the customer receives a notification that the guard is on the way along with an estimated time of arrival.



Note: The guard and customer can text and/or call each other within the app. To protect privacy, the generates phone numbers for both the guard and customer that only work for that specific event.

Customers may select cancel within two minutes of placing the order. When the customer selects cancel, the protective agent will receive a cancellation notification. When the cancellation is acknowledged by the protective agent, the customer will receive notification that their order has been cancelled.

The software will automatically charge the customer account a nominal fee if they cancel two (2) or more minutes after the guard has accepted the order. The cancellation fee for personnel safety escorts is $10, and $20 for all other security guarding services

The clock starts once a protective agent has arrived at the service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method the customer provided is then automatically charged the appropriate amount.

FlashlightNOW encourages customers and providers to communicate directly and resolve any disputes amicably. However, if a dispute cannot be resolved, FlashlightNOW may investigate and take appropriate action. In the case of a dispute, customers may contact help@flashlightnow.com with a detailed explanation of the issue, including relevant order and service details. FlashlightNOW will review the complaint and investigate the matter to the best of its ability. The provider may be asked to provide additional information or evidence to support their side of the story. FlashlightNOW will make the final determination and take appropriate action, if necessary, which may include refunds or penalties against the provider's account.

FlashlightNOW is committed to creating a marketplace where only legitimate companies do business. Maintaining this standard will attract good customers and further promote the important services provided by true professionals.

Companies that create an account on FlashlightNOW must attest to and then maintain the following:

• Meet all applicable business credentials, qualifications, and licensing requirements set forth in the state and area in which you and your company are registered and/or in which you will provide services.
• Agree to follow all federal, state, and local jurisdictional laws and regulations as they relate to the delivery of all security, training, and consulting, private investigative, and/or executive and close protection services wherever you are legally authorized to provide those services.
• Follow all mandated requirements in the respective area in which you and your company operate as it relates to the hiring, onboarding, and training of personnel. Where applicable, this includes, but is not limited to, conducting pre-employment criminal and civil background checks, drug screenings, fingerprinting, and pre-assignment and refresher trainings.
• Comply with mandated regulations in your area regarding being bonded and insured.
• Agree that if you and/or your company are no longer able to attest to meeting the requirements of FlashlightNOW, or any others as required by law, you will immediately cease using the FlashlightNOW and FlashlightNOW Protection On Demand platforms and immediately notify FlashlightNOW of non-compliance.
  

Each state has different statutory requirements that providers of these services must meet to obtain and maintain licensure. Only providers that meet all requirements as described in state statutes, regulations, and/or local regulations, where these services are delivered, can do business on FlashlightNOW.

FlashlightNOW verifies that required license(s) are valid during the account creation process, and then performs periodic verification audits to ensure that the licenses are still valid. Failure to maintain valid license(s) will result in a provider’s suspension or removal from the FlashlightNOW marketplace. Allegations of gross or illegal misconduct may lead to the suspension of your account, referral to the state’s licensing board, and if criminal, referral to the proper law enforcement agency. Repeated and valid customer complaints may also result in the suspension and/or termination of the account.

FlashlightNOW is committed to creating a marketplace where only legitimate, law-abiding companies do business. Maintaining this standard will attract good customers and further promote the important services provided by true professionals. 

Companies that create an account on FlashlightNOW must attest to and then maintain the following: 

• Meet all applicable business, credentials, qualifications, and licensing requirements set forth in the state and jurisdiction in which you and your company are registered and/or in which you will provide services. 
• Agree to follow all federal, state, and local jurisdictional laws and regulations as they relate to the delivery of all security, training, and consulting, private investigative, and/or executive and close protection services wherever you are legally authorized to provide those services. 
• Follow all mandated requirements in the respective jurisdiction in which you and your company operate as it relates to the hiring, onboarding, and training of personnel. Where applicable, this includes, but is not limited to, conducting pre-employment criminal and civil background checks, drug screenings, fingerprinting, and pre-assignment and refresher trainings. 
• Comply with mandated regulations in your jurisdiction regarding being bonded and insured. 
•  Agree that if you and/or your company are no longer able to attest to meeting the requirements of FlashlightNOW, or any others as required by law, you will immediately cease using the FlashlightNOW and FlashlightNOW Protection On Demand platforms and immediately notify FlashlightNOW of non-compliance. 

Each state has different statutory requirements that providers of these services must meet to obtain and maintain licensure. Only providers that meet all requirements as described in state statutes, regulations, and/or local regulations, where these services are delivered, can do business on FlashlightNOW.

FlashlightNOW verifies that required license(s) are valid during the account creation process, and then performs periodic verification audits to ensure that the licenses are still valid. Failure to maintain valid license(s) will result in a provider’s suspension or removal from the FlashlightNOW marketplace. Allegations of gross or illegal misconduct may lead to the suspension of your account, referral to the state’s licensing board, and if criminal, referral to the proper law enforcement agency. Repeated and valid customer complaints may also result in the suspension and/or termination of the account. 

Creating your free account only takes a few minutes. As you create your account, you also create your own public facing provider page that will appear in the marketplace. You can edit and update your account and provider page whenever you want. After you have created your account, you will need to set up your free Stripe account to receive payment from customers. Our customer success team will then quickly validate the information that you have provided and activate your account. Our team is available and happy to help answer any questions you have or assist in the account creation process. 

You can find our full terms of service here. 

FlashlightNOW does not act as a broker, intermediary, or service provider. Rather, the platform facilitates direct connections between customers and your business via the Safe & Sound online marketplace and the P.O.D. applications. This approach streamlines interactions with both new and existing clients, promoting efficiency and financial benefits for all parties involved.

Unlike brokers or major firms, FlashlightNOW keeps you in direct contact with your clients. We simplify your business relationships without competing or intervening, letting you manage client interactions and services while we enhance features for you and your customers.

By registering for a complimentary Provider Account, you will receive access to an extensive range of features and benefits tailored to support and enhance your business operations. For instance:

Access to the Safe and Sound Marketplace as well as P.O.D. Business Applications

Utilize the Safe and Sound online marketplace and P.O.D. business applications to connect directly with customers both locally and nationwide. These tools facilitate seamless interactions and transactions, expanding your reach and customer base.

Local and Nationwide Marketing Presence

Benefit from an enhanced marketing presence that connects you to new customer segments in your area and across the country. This broader exposure increases your opportunities for growth, diversification, and an enhanced bottom line.

Business Software to Streamline Administrative Work

Take advantage of integrated business software that simplifies your administrative tasks. By streamlining processes, you save valuable time and money, allowing you and your team to focus on delivering exceptional service while improving overall satisfaction for both staff and customers.

Mobile App-Enabled Protection On Demand (P.O.D.) Services

Offer your customers flexible and convenient P.O.D. security guarding and safety escorts. Providing P.O.D. services deliver strong profit margins and flexible service options. P.O.D. benefits your new, existing customers, and your employees by creating more work opportunities, flexible scheduling, and better than average wages.

Attract and Retain Qualified Personnel

Providing P.O.D. as an option for your team will make it easier to draw in and keep talented staff. Agents 

who deliver this service must be paid at least $30.00 per hour or per order and offering higher rates than the minimum is strongly recommended.

Easy Collaboration with Fellow Providers

Effortlessly connect with other verified qualified Providers on the FlashlightNOW Safe and Sound online marketplace. We make it easy to find, communicate, and collaborate with other professionals to take on larger projects and keep your staff busy earning and fostering a collaborative professional community.

No Cost Platform to start or expand your existing business.

Want to Start a new business or open additional locations without many of the upfront costs. The Safe and Sound Online Market Place with integrated business software, and/or P.O.D. will support your entrepreneurial goals, facilitate growth, and reduce or eliminate financial barriers at the outset.

Setting up your free marketplace account is quick and typically takes only 15 minutes. During registration, you'll also create your public provider page, which will be visible on the online marketplace once your account is activated.

As part of the process, you’ll establish a Stripe Connect payment profile for your business. This enables you to send invoices and receive payments from customers. Be sure to have your Employer Identification Number (EIN) and bank information handy. You can update your account details, provider page, and Stripe information at any time.



After you submit your information, our Customer Success team will review and verify your details. When validation is complete, your account will be activated, and your page will appear in the marketplace. We'll also provide you with additional resources to help you make the most out of your account.

To ensure all providers obtain the necessary licenses and comply with state regulations, FlashlightNOW has established a comprehensive verification process. Upon account creation, our Provider Verification team authenticates provider licenses directly with each state's licensing authority. This procedure guarantees that only qualified individuals and businesses are authorized to offer services on the online marketplace or P.O.D. app.

Beyond initial verification, periodic license audits are performed to confirm ongoing compliance and good standing with relevant authorities. Such oversight upholds the integrity and reliability of both the online marketplace and P.O.D. services.

Providers lacking valid licensure or failing to meet required qualifications are prohibited from offering services through the Safe and Sound online marketplace and the P.O.D. app. By consistently enforcing these standards, we ensure customers receive services exclusively from reputable, fully qualified professionals and promote accountability among all service providers.

Standards for Companies whose Services do not require a State License

If your services don't need a state license, we still conduct thorough checks to make sure you're qualified and trustworthy. This applies to Training and Consulting companies offering Emergency Management, Crisis Response, Public Safety, Drone, K9, and other professional services. These companies are assessed based on their combination of experience, education, and certifications, which show their level of expertise.



Our verification process protects marketplace integrity and makes sure only skilled providers can offer services. Certifications shown on providers’ account pages are also audited regularly, which helps maintain trust and high standards across the marketplace.

Data Security and Confidentiality

We are dedicated to protecting your personal, business, and customer data. Our platforms maintain high standards of confidentiality and security whenever information is shared. Rest assured, we do not sell your personal or business details. The information we gather is only used within our system to enhance our services, tackle crime, and improve quality of life. You can learn more by reading our data privacy policy.

Advanced Technology and Secure Infrastructure

FlashlightNOW safeguards your data by using cutting-edge technologies and hosting its platforms on the secure Microsoft Enterprise Azure Cloud. All software solutions are chosen for their strong security ratings, ethical business standards, and dependable support systems.

Payment Operations and Financial Data Protection

FlashlightNOW collaborates with Stripe, an internationally recognized authority in payment management and security, for invoices and payment processing. Stripe oversees and secures all payment transactions as well as associated data. Importantly, Stripe holds and consistently upholds PCI Level 1 security certification, the highest benchmark established by the payment card industry, thereby ensuring superior protection and reliability for all invoice and payment processes. Furthermore, full integration with QuickBooks is scheduled for release in the first quarter of 2026.

FlashlightNOW Revenue Model

Flashlight’s business practices are founded on principles of honesty, honor, and dedication to community service. These values are reflected in our company culture and the extensive professional experience of our founders. We place the highest importance on earning and sustaining your trust and satisfaction by upholding integrity in all aspects of our operations. For instance, we do not implement paywalls, hidden fees, data sales, mandatory in-app purchases, or other revenue-driven mechanisms that could undermine your experience or confidence in our platform.

Our model is both straightforward and transparent, prioritizing the interests of you and your customers. Flashlight generates revenue exclusively upon the successful completion of a connection and transaction between your business and your customer. Specifically, our software automatically collects a modest, fixed percentage-based fee whenever a customer pays an invoice generated and sent from your confidential business dashboard via your integrated Stripe account. This approach aligns our earnings with your success and the value delivered through our platform. Our fixed, percentage-based fee structure—10% for the Safe and Sound Marketplace and 20% for P.O.D. is among the lowest amongst all marketplace platforms.

Enhanced Safety and Security for New Customer Segments with FlashlightNOW P.O.D.

FlashlightNOW P.O.D. provides a comprehensive safety solution, enabling users to request a qualified agent for an immediate safety escort and/or security guarding services as needed.

Immediate Response to Unplanned Safety Needs

P.O.D. enables your team to react quickly to unexpected customer safety and security concerns. With its on-demand technology for real-time prevention, your company can help avoid dangerous situations, protecting individuals and their assets. This advancement places your organization at the forefront of shaping personal and public safety’s future.

Only Qualified Personnel

Every guard and protective agent who responds through the P.O.D. app is a confirmed employee of your licensed security company. This guarantees that each assignment is handled by skilled, certified professionals, upholding reliable service, and strong trust.

Streamlined Service Request Process

When a customer submits a service request via the Flashlight Now Pod application, the software automatically locates and assigns the task to the nearest available agent. Upon acceptance of the assignment through their preferred mobile device, the guard is provided with detailed information, including the geolocation of the request and a randomly generated contact phone number to facilitate secure messaging and communication.

Transparent and Secure Client Communication

Once a job is accepted, customers instantly receive verified information about their guard:

• Company name
• Agent’s name and photo
• Vehicle description and license plate photo
• Anonymous phone numbers for secure in-app messaging and calls

Seamless Payment Integration

Before the offer is submitted to your agent, Stripe performs validation of the card and funds to ensure payment for the requested service. If this validation fails, the job offer will not be forwarded to your agent.



Once the job is completed, payment is automatically calculated and deposited directly into your bank account. This process ensures a secure, efficient, and seamless transaction experience for both you and your customers.

While setting up your Provider Safe and Sound online marketplace account, you have the option to decide if your licensed company will provide P.O.D. services. Afterward, you can designate certain employees to handle these services.

Pod lets users quickly request help from their mobile device for these five types of services:

• Special Event: Security for concerts, festivals, crime prevention initiatives, and similar occasions.
• Safety Escort: Personal escort service for safe travel to and from a location, ideal for realtors, those needing an "angel shot," cash drop-offs, nights out, and more.
• Business Security: Protection for retail stores, offices, hospitals, workplace safety, employee terminations, and additional business needs.
• Residential Security: Suitable for single-family homes, apartments, buildings, neighborhood gatherings, and other residential situations.
• Institutional Security: Designed for schools, government sites, voting places of worship, community centers, events, and more.
  

P.O.D. software uses a straightforward and clear method to decide which agent will receive the initial job offer.

Assignment Process

• The software locates nearby available guards or agents and assigns the one who is nearest to the customer.
• Once chosen, the agent gets an in-app job offer and can either accept or decline the job. The assignment only becomes official after the agent accepts it through the app.
• If the first agent says no or doesn't respond within 60 seconds, the software will invite the next closest available agent. This sequence repeats until someone accepts the offer.
• When your agent accepts the job, the customer is notified that their security professional is on the way.

Accepting and responding to a customer's job offer.

• P.O.D. software automatically offers the job request to the closest available Security Guard or Protective Agent. The job is confirmed when the guard accepts through the app.
• If the first invited guard declines the assignment or fails to respond within 60 seconds, the system automatically forwards the invitation to the next nearest available guard. This protocol ensures that clients are promptly matched with the most responsive and accessible security professional to meet their requirements.
• Once a guard accepts the assignment, the customer is promptly notified that their security agent is on the way. Throughout the response phase, customers may track the agent’s status and progress via the application.
• For continued communication, both the guard and the customer may contact one another via text or phone call directly through the application. To ensure privacy and confidentiality, the platform assigns unique, temporary phone numbers to each party, which remain active solely for the duration of the relevant event.
  

Pricing for customer value and provider margins, maintaining platform integrity and stability. P.O.D. payments are automated via Stripe, with funds routed to your account. FlashlightNOW automatically collects a 20% fee; for Safe and Sound marketplace transactions, the fee is 10%. This rate aligns with industry standards for provider-to-provider referrals.

Employee Payment and Compensation Structure

• The agents you designate to carry out services on the POD platform are considered your employees and should be compensated according to your established payment schedules and methods. Please note that every agent assigned to perform POD work is required to receive a minimum wage of $30 per job or hour.
• As the platform host, FlashlightNOW recommends that providers allocate their highest-performing employees to On Demand assignments. The advantageous margins associated with P.O.D. enable providers to offer superior compensation. Any additional compensation, such as bonuses or higher pay for exceptional performance, remains at the employer's discretion.
• FlashlightNOW supports recognizing top employees and urges licensed providers to incentivize high performance with higher POD pay.

Customers may cancel an accepted job offer through the Protection On Demand (P.O.D.) app. If the cancellation occurs more than five minutes after placing the order, the assigned agent will be promptly notified and is required to confirm the cancellation. Upon confirmation, the customer will receive verification that their order has been successfully canceled.

Fee: Cancellation While Enroute

A cancellation fee applies if the customer cancels five minutes or more after the guard accepts the order: $10 for safety escort services and $20 for other security services.

Fee: Cancellation After Arrival

Should a customer cancel the order after the agent arrives at the service location, the platform will automatically charge the customer at the minimum event rate. This policy ensures equitable compensation for both you and your agent’s time and effort in fulfilling the assignment.

Service Timing and Payment Process

• The official service clock starts when the agent arrives at the designated service location. This system ensures that customers are only billed for the time the agent is present and able to provide the service.
  
• After the job is finished, the protective agent marks the completion by selecting the "Job 
• Complete" button in the app. The service clock then stops, and the customer's chosen payment method is automatically charged based on the total recorded time on site.

Dispute Resolution Process

We encourage you and your leadership team to resolve service disputes directly with customers. If a refund is needed, email us at support@flashlightnow.com.

Escalation Procedure

If the issue cannot be settled, contact our support team to escalate. The customer should provide a detailed explanation and relevant order details for review.

Investigation and Outcome

We will examine all information and may request further evidence, like videos or reports. FlashlightNOW will then decide on the outcome and share findings with both you and the customer.

Standard Requirements for Marketplace Acceptance

To create a reliable and professional marketplace, FlashlightNOW enforces high standards for all businesses wishing to join its online platform. This helps attract reputable customers and emphasizes the quality of services provided by true industry professionals.

Business Credentials, Qualifications, and Licensing

Any company looking to register with FlashlightNOW must confirm—and continue to meet—all necessary business credentials, qualifications, and licensing rules, as determined by both their registration area and service locations.

Adherence to Laws and Regulations

Companies must agree to comply with all applicable federal, state, and local laws and regulations. This applies to every security, training, consulting, private investigation, or executive protection service they are authorized to provide.

Personnel Hiring, Onboarding, and Training

Businesses need to follow all legal hiring, onboarding, and training requirements in their line of work. When required, this includes running pre-employment criminal and civil background checks, drug tests, fingerprinting, and providing both initial and ongoing training for staff.

Bonding and Insurance

All companies must fulfill bonding and insurance obligations as set out by local regulations.

Ongoing Compliance and Notification

If a business or its representatives can no longer claim compliance with FlashlightNOW’s requirements or any other legal duties, they must immediately stop using the FlashlightNOW and FlashlightNOW Protection On Demand platforms. They must also quickly inform FlashlightNOW about any non-compliance issues.

Requirements for Licensed Providers of Security, Private Investigative, and Executive/Close Protection Services

Providers of security, private investigative, and executive or close protection services must adhere to statutory requirements specific to the state in which they operate. These requirements are set forth in state statutes, regulations, and, where applicable, local regulations are. Only those providers who meet every requirement in the respective area are permitted to conduct business on FlashlightNOW.

Licensing Verification and Compliance

FlashlightNOW conducts thorough checks to ensure that all necessary licenses are valid when an account is created. To maintain marketplace integrity, periodic verification audits are performed to confirm that providers’ licenses remain current. Any provider who fails to maintain valid licensure will be suspended or removed from the FlashlightNOW marketplace.

Misconduct and Complaint Response

Providers facing allegations of gross or illegal misconduct may be subject to account suspension, referral to the relevant state licensing board, and, in criminal cases, referral to the appropriate law enforcement agency. Furthermore, repeated, and substantiated customer complaints can result in the suspension or termination of the provider’s account.