Providers

FlashlightNOW is committed to creating marketplaces where only legitimate, law-abiding companies do business. Maintaining this standard will attract good customers and further promote the important services provided by you, the true professionals. Companies that create an account on FlashlightNOW platforms must attest to and then maintain the following: Meet all applicable business, credentials, qualifications, and licensing requirements set forth in the state and area in which you and your company are registered and/or in which you will provide services. Agree to follow all federal, state, and local jurisdictional laws and regulations as they relate to the delivery of all security services, training and consulting services, private investigative services, and executive and close protection services where you are legally authorized to provide those services. Follow all mandated requirements in the respective area in which you and your company operate as it relates to the hiring, onboarding, and training of personnel. Where applicable, this includes, but is not limited to, conducting pre-employment criminal and civil background checks, drug screenings, fingerprinting, and pre-assignment and refresher trainings. Comply with mandated regulations in your area regarding being bonded and insured. Agree that if you and/or your company are no longer able to attest to meeting the requirements of FlashlightNOW, or any others as required by law, you will immediately notify FlashlightNOW of non-compliance. Additional requirement for the providers of Security, Private Investigative and Executive/Close Protection services: Each state has different statutory requirements that providers of these services must meet to obtain and maintain licensure. Only providers that met all required state statutes, regulations, and/or local regulations where these services are delivered can do business on FlashlightNOW.  FlashlightNOW verifies that required license are valid during the account creation process, and then performs periodic verification audits to ensure statutory compliance. Failure to maintain a valid license will result in a provider’s suspension or removal from the FlashlightNOW marketplace. Allegations of gross or illegal misconduct will result in an immediate account suspension and referral to the state’s governing board. Repeated, valid customer complaints may also result in the suspension and/or revocation of account.

You are not required to add any additional files. However, many providers find it helpful to be able to attach an alternative contract, copies of floor plans, or any other attachments that may be helpful. To add any additional files, click on the “Exhibit Files” tab within the event contract form. Then, click on ADD EXHIBIT FILES. This is where you can upload as many documents as you need (e.g. alternate contract, floor plans, reports). Once you’re ready to send the contract to the customer, click SEND in the top right corner of the page.  The customer will receive the contract and be able to view all exhibits and attachments. These attachments will remain within the contract form so that it can be referenced by either party at any time. The customer will be able to accept or decline the contract. If it is declined, you are able make edits, add, or remove information and attachments until the contract is accepted.

All payments are collected and paid through Stripe. When you created your provider account, you should have created a Stripe account, which links to your FlashlightNOW provider account to receive payouts. When you send an invoice to a customer, you will see the invoice status as “Open.” The customer will receive and pay the invoice directly within their FlashlightNOW account. They are able to keep track of upcoming and paid invoices, similar to what your provider dashboard looks like. When the customer pays an invoice, it is sent and verified through Stripe. Once it is processed through Stripe, the invoice status on FlashlightNOW will change. This processing time may take up to seven business days to reflect as “Paid” on FlashlightNOW. For additional information, please visit Stripe’s website about payments and payouts .

Staffing for new jobs and clients can be difficult. When creating a free account, each provider can indicate whether or not they are available for subcontracting. You can use your Provider dashboard to search for and communicate with available licensed or qualified partners to quickly staff up and take on new jobs!

Performing POD also serves to market you to new customers. Each POD customer will see that it is your company providing the service. It will be common that an On Demand job can turn into a longer, contracted commitment. We encourage you to discuss this with you employees and to develop a process for transitioning POD jobs to contracted work using your Dashboard. Jobs that transition from POD to contracted work must be performed within the FlashlightNOW business platforms.

*All communications with customers must be professional and job related. Evidence of communications or conduct of a personal nature will lead to immediate removal from FlashlightNOW. It is recommended that after accepting a job offer, you: Send a message or call the customer to introduce yourself and gather information about the requested service. Provide the customer with your estimated time of arrival. Ask questions to determine the nature and safety of the job. If you or the customer think there is a risk of physical harm, help the customer call 911. You may have to do this on behalf of the customer. Follow your company’s safety policies and inform your supervisor if you need assistance or help when cancelling or rejecting a job offer. IMPORTANT – Protection On Demand is not a replacement for calling 911! If needed, help a customer call 911 or to contact emergency services. Review your company policies regarding handling and responding to emergencies. Safety first! **PROHIBITED CONDUCT– Contacting a customer before, during, or any time after a job for personal reasons is STRICTLY PROHIBITED.

Below are guidelines to help you be successful and to protect the integrity of the FlashlightNOW (FN) Marketplace and FlashlightNOW Protection On Demand (FNPOD). Invoicing and Payments When a customer pays your invoice from their FlashlightNOW dashboard, the money plus tax is transferred directly to your bank account. You pay your employees. All invoices and payments between you and your customers must be exchanged using the secure Stripe account that has been integrated into your free account and private dashboard. For more information about Stripe, please Visit Online payment processing for internet businesses – Stripe. When a customer pays your invoice, the verified funds are transferred directly from their Stripe account to your Stripe account. That money is then, at your discretion, transferred to your bank account. Sales tax and/or other taxes established by your taxing authority are collected and paid to you. It is then your obligation to pay those taxes. Providers must use the integrated Stripe platform when collaborating with customers received as a result of Flashlight’s marketing, platforms, software, and/or website. Efforts to evade the platform will result in the termination of your account. How FlashlightNOW earns money Our software collects a fixed percentage-based fee after you are paid by your customer. Scheduled Services using the FlashlightNOW Web/desktop application: FlashlightNOW collects 10% of the total invoice amount, excluding tax. FlashlightNOW Protection On Demand using the mobile application: FlashlightNOW collects 20% of a protective event’s total amount, excluding tax. FlashlightNOW Protection On Demand The primary role of FlashlightNOW is to help facilitate business between you and your customers. The guidelines below, are essential to maintaining the integrity and safety of the platform: FlashlightNOW establishes and maintains the pricing model. Pricing models may vary by area and service type. We require you, the licensed provider, to pay your guard/protective agent performing POD, a minimum of time and half of their wage, or $30 per hour, whichever is greater. All other wage consideration are yours, including the decision to pay more than the $30 per hour to high-performing employees. Note: Overtime worked while performing POD should be based on the $30 per hour minimum pay Current Rates for Protection On Demand Personal Safety Escorts: The base charge is $30.00 plus tax for 30 minutes of service. A Personal Safety Escort lasting more than 30 minutes will be charged $1.50 per plus tax per minute. There is a $10.00 charge for cancellations made more than 5 minutes after the Protective Agent has accepted the order. Business Safety Escorts: The base charge is $70 plus tax per order/hour. A Business Safety Escort lasting more than 1 hour will be charged $17.50 plus tax per quarter hour. There is a $10.00 charge for cancellations made more than 5 minutes after the Protective Agent has accepted the order. Business, Residential, and Institutional Security Guarding/Protective Agent Services: The base rate is $80 plus tax per order/hour. There is a minimum 2-hour charge for each order. Guarding lasting more than 2 hours will be charged $20.00 plus tax every quarter hour. There is a $20 charge for cancellations made more than 5 minutes after the Provider has accepted the order. Please note: The rate timer starts when the Security Guard/Protective Agent registers their arrival on the Protection On Demand mobile application. A customer that cancels service after the Security Guard/Protective Agent has arrived is charged the base rate. Rates do not include sales tax or common credit card transaction fees. All credit card payments are processed by Stripe, the secure PCI (Payment Card Industry) payment processing platform, trusted by millions of companies and customers worldwide. Personal Safety Escorts are reserved for Personal Safety Escorts and designated Special Events like festivals and concerts. If chosen incorrectly by the customer, your Security Guard/Protective Agent should complete the service as requested, or if appropriate, recommend the best service type. An event charge begins when the guard or protective agent registers his or her arrival on site through the FlashlightNOW mobile application. Event and hourly rates do not include credit processing/transaction fees. All payments are processed by Stripe, a PCI (Payment Card Industry) compliant global payment processing platform. POD: Additional Considerations and Requirements: Personal Safety Escorts: We anticipate that there will be times when customers ask protective agents to transport them from one location to another. If you choose to transport customers, it must be performed in accordance with your company policies and procedures, and in complete compliance with all federal, state, and local laws and regulations. The guard or protective agent must be in your company’s designated uniform and in possession of a company ID and valid government issued ID. Failure to comply with these requirements may result in the termination of your account and use FlashlightNOW services. Vehicle Related Considerations and Requirements: Guards and protective agents may only use vehicles approved by you and that you have entered into the system. All vehicles must be properly registered and adequately insured. FN requires that transports be performed in a legally marked company vehicle. No personal vehicles can be used to transport customers. Personal vehicles approved by you, and entered into the system, can be used to respond to all calls for service, not including personal transports. FN provides users identifying information about guards, protective agents, and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. It is required that this information be accurate to avoid confusion and ensure customer safety. Providers are expected to keep their vehicles maintained and in compliance with industry safety and maintenance standards. While not required, we encourage the use of in-car cameras that record video and/or audio. However, please consider the following: Customers may be concerned about the use of an in-car camera including how the video, their image, or the conversation captured may be used. In some areas, local laws and regulations require a customer/rider provide consent to being recorded. Please be aware of local laws and mandates and ensure you comply with them. The video, images, or audio obtained while performing POD from in-car cameras can only be utilized only for proper and professional purposes. Failure to comply with these requirements may result in termination of your account and your inability to access or use FlashlightNOW services. Examples of Acts or omissions that will cause a Provider/Employee Being Removed from FlashlightNOW? We will not tolerate discrimination against anyone based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, sexual orientation, or any other protection provided by federal, state, or local laws or ordinances. Verified instances of services performed in a disrespectful, poor, incomplete, negligent, or unlawful manner. Violations of the terms of agreement. Efforts to disintermediate or circumvent FlashlightNOW invoicing and payment processing platform. Provider Employees are prohibited from contacting POD customers to establish personal relationships, for personal gain and/or without the consent of the Provider.

To review your past job history for Protection On Demand, open the app and press on the calendar icon. Here you will be able to view all of your past events, including date, time, and cost of each event.

You will need to be added to a roster by your employer from their FlashlightNOW account. You can be added to multiple security company roster’s but can only work for one at a time. Open the app and login. Press “Go Online” to become active in the app. You will be able to receive jobs while you have the app open. A screen will automatically open prompting you to chose what provider you’d like to work for at this time. If the provider’s button is grayed out, it means that provider is currently unavailable due to issues with their account. Next, you will need to select which vehicle you will be using. These vehicles are assigned by the provider and added within the app. There is no limit on the vehicles that are assigned to you, but you can only select one at a time. You can change your vehicle by going offline and online again, but it is not able to be switched if you have already accepted a job. If there are no vehicles shown, this means that your employer has not assigned any vehicles to you and that you cannot go online at this time. You are now online and will be able to receive jobs until you press “go offline.”