Docs Category: Frequently Asked Questions

FlashlightNOW vetted and selected Stripe as the globally secure and efficient payment platform for exchanging invoices and payments. The primary payment method for the FlashlightNOW Online Marketplace is ACH. The required method of payment for the FlashlightNOW Protection On Demand Mobile app and service is credit card.

FlashlightNOW is committed to helping keep you safe and sound. The FlashlightNOW Protection On Demand mobile app connects you to legally licensed security companies and their qualified guards and protective agents. Safety Tips Call 911 immediately if you have been hurt or think that you are in danger. All guards and protective agents are the employees of licensed security companies and must meet the qualifications as required by the laws and regulations of your state. When a service is requested, a nearby guard is notified of the general location and service type. The guard can only see more detailed location information after the guard has accepted your request. Once the guard has accepted your request for service you will receive information about the guard including: The guards’ name. The name of the licensed security company they work for Photograph provided by the guard’s employer. Company vehicle description and license plate. Within the mobile app, you can: Safely communicate with the guard using the apps messaging feature or by calling to share things like more detailed directions, the specifics of the job and more. For your privacy and safety, our software displays a random number for each event to both you and the guard. After the guard has accepted your job request: Observe in your app that the guard is on the way and the estimated time of arrival. If possible, message or call the guard to provide more details about the nature of your service request. If needed, provide more detail about the service location and/or where to meet you. Be aware of your surroundings including people and hazards. When your Security Guard/Protective Agent arrives, confirm their identity by comparing it to the information you received within your application. Ask for their name. Match what you visually observe with the photograph in the mobile app. Match the license plate number. Match the car’s make and model. Observe that they are wearing the uniform of the licensed security company that they work for. Ask for the guards’ company issued identification card. Do not work with a guard whose information in the application does not match with your own observations. If you have this experience, please notify flashlightNOW at  hello@flashlightnow.com  or call 952-829-1567. FlashlightNOW is committed to your safety and satisfaction. We are in the process of creating features that enhance: your anonymity while using the app, location sharing with friends and family, and rate and comment on the service you received from the Providers company. Please send any complaints, comments, and features you would like to see to  hello@flashlightnow.com 

Consulting and Training services are offered by companies, individual providers, and public safety professionals that, through a combination of experience, education and certifications have developed a demonstrable expertise in one or more areas. We verify the advertised certifications of providers before allowing them to exchange services on our platform.

No, we are something new and unique in the market. We have created and run the first online marketplaces and software platforms that help you quickly connect and then work directly with local, independent, and verified licensed and qualified providers. You can save time and money by doing business directly with the providers who will deliver better and more accountable service. No more internet searches, contact forms, or go-betweens who charge you more but pay less to the Providers and workers.

Providers of these regulated services must follow the state and local laws that apply to their profession. To get a license, they must meet the regulations set by a state licensing board. They receive a license only after fulfilling the required steps. FlashlightNOW verifies their licenses when they sign up and performs regular audits to ensure they remain valid. Providers who lose their licenses or commit illegal or serious misconduct will be suspended or removed from the platform. Customers are able to report any misconduct to FlashlightNOW.

A free account gives you features that will help you save time and money, avoid hassle, and risk, and enhance convenience and safety: Access to a marketplace where you can find and communicate with verified and qualified service providers in your hometown or across the country. Ability to view how other consumers have rated a provider’s services and share your own ratings. A dashboard where you can manage all your activities, documents, and requests in one place. A payment service that uses Stripe, a secure and global payment exchange. Use a convenient personal dashboard to keep track of all your communications, documents, and requests with multiple providers. An On-Demand service that allows you to summon in person guards and protective agents anytime and anywhere using our mobile app.

FlashlightNOW Protection On Demand is not a substitute for calling 911 . You should always call 911 if you are in danger, witness a crime, or face any threat of physical harm. FlashlightNOW On Demand is not affiliated with law enforcement or public safety agencies and cannot provide emergency assistance. Instead, FlashlightNOW Protection On Demand is a mobile app that allows you to request security guards and personal protection agents from local and licensed security companies. It is a convenient and fast way to get professional security services when you need them.

Yes, we take the safeguarding of your personal information and confidential data very seriously. We use advanced technologies to ensure maximum security. Our platform operates on cloud and software services that have received the highest ratings for their security standards, business practices, and support. For instance: Microsoft Azure cloud services host and protect all software, collected information, and data. Stripe manages all payment operations and related data securely. Stripe is the global payment processing platform that adheres to the security level 1 of the payment card industry and supports millions of companies and their customers worldwide. We will never sell your information or data. Your information is only utilized within the system to offer you the best possible service. For more specifics, please visit our data privacy policy here .

Your payments are processed by Stripe, a world-class payment processing platform for online businesses. It is integrated into your FlashlightNOW web account and the Protection On Demand mobile app to provide you with a secure and smooth payment experience. You can create your Stripe account for free as part of setting up your accounts on these platforms. Stripe complies with the highest level of PCI security certification and is used by millions of customers around the globe. Your payment data is encrypted and managed by Stripe. We are developing new features for your account that will allow you to pay with more flexibility. For more information about Stripe, visit Online payment processing for internet businesses – Stripe.