Enabling you to help customers in immediate need of your guarding and protective services.
FlashlightNOW answers to our most asked questions by providers.
The online marketplace, cloud business applications, and services that we provide have been designed and created for:
Our purpose is to make this the easiest place on the planet for you and your customers to do business, launch new services, or even start your very own business.
No, we are not any of those things. We are not “middlemen” but something new and different. Simply put, we are the creators and facilitators of a new business ecosystem that is dedicated to:
We are not a provider of these services and will never compete with you.
Secure cloud-based software that makes it quick and easy to:
The FlashlightNOW Protection On Demand mobile app lets customers summon immediate physical security and protection to their own location or a secondary location.
Responding guards/protective agents are employees/owners of the verified local providers present on FlashlightNOW that have met the requirements of their respective state licensing agencies. The providers of this service are not employees of FlashlightNOW or its Protection On Demand mobile service platform.
This is the only service offered to customers and Providers where the pricing is set and fixed by FlashlightNOW. The fixed pricing is based on input from Providers, customers, and industry data to maintain stability, value, and access for everyone that will use it. FlashlightNOW automatically collects a fixed percentage admin fee at the conclusion of the service. The FlashlightNOW Protection On Demand app is available in the Apple App store and Google Play store.
You and your customers can quickly and securely exchange invoices and payments using the secure Stripe payment processing platform that has been integrated into your FlashlightNOW account. All payment records and additional data are private and viewable to you within your own Stripe account. You can download all transaction information from your stripe account to your preferred accounting and tax preparation software and more.
We do not receive any money until you and you customers have received value and benefit from our platforms. For example, we do not and will not:
We earn money by collecting a small, fixed percentage-based fee after you have completed business with the customer. This fee is automatically collected when the customer pays you through your integrated Stripe account.
FlashlightNOW is committed to keeping your information private. We will never sell your private data.
We researched and integrated technologies and services that are among the very best in existence. Our platform is built on cloud and software services that have earned the highest ratings for best security protocols, business practices, and support.
For more information, please visit our data privacy policy here.
FlashlightNOW will never sell your information or data to outside entities. Your information is utilized within the system to offer the best possible service. View our full policy here.
Questions and answers specific to the FlashlightNOW On Demand mobile app for providers.
You can use your favorite mobile device to deliver on demand services for any of the following:
Our software identifies and assigns the guard/protective agent (PA) that is available and closest to the customer’s service location. The guard/PA receiving the order must accept it from their mobile device within five (5) minutes. If the guard declines the assignment, or five (5) minutes has passed without input, our system automatically invites the next closest guard/PA to the customer’s service location. When accepted, the customer will receive a notification that the guard/PA is on the way and give an estimated time of arrival.
On their mobile device, customers will receive identifying information about the guard/PA, company vehicle info, license plate, eta, and more to help them safely connect with the guard/PA. Note: The guard/PA and customer can text and/or call each other as the guard/PA is responding to share details of the service. The displayed phone numbers are anonymous numbers generated for that specific event.
FNPOD is the only service where the pricing is set and fixed by FlashlightNOW. The fixed pricing is based on input from providers, customers, and industry data. The purpose is to maintain the platforms integrity, stability, value, and accessibility to all. At the conclusion of the service, the customer’s credit card is automatically charged. FlashlightNOW retains a fixed percentage admin fee, and the remainder of the money is automatically transferred to your Stripe account.
The licensed provider receives 80% of the proceeds of the service. This money is automatically sent and deposited into your Stripe account at the conclusion of each event. The remaining 20% is automatically disbursed to FlashlightNOW.
Your employees work for you and should be paid in a manner that you have already established. However, we do require that guards/PA’s performing FNPOD receive a minimum $20 per hour. This minimum was set to encourage licensed providers to assign their best employees and to help recruit more. All other wage consideration is yours, including the decision to pay additional money to high performing employees. We encourage you to do so.
Rates-Effective April 6, 2022.
Personal safety escorts. $70.00 per event.
All other Security. $160 per event.
An event charge begins when the Guard or Protective Agent registers his or her arrival on the FlashlightNOW mobile application.
Our software automatically identifies and assigns the protective agent that is available and closest to your location. The protective agent receiving an order must accept the order within two (2) minutes. If the protective agent is unable to accept the assignment, our system will automatically assign the next closest protective agent. When accepted, the customer will receive a notification that the protective agent is on the way and will be provided with an estimated arrival time.
You will have information about the agent’s location, vehicle type and license plate number to help connect you at the time of arrival at your designated location.
Customers may select cancel within five (5) minutes of placing the order. When the customer selects cancel, the protective agent will receive a cancellation notification. When the cancellation is acknowledged by the protective agent, the customer will receive notification that their order has been cancelled.
Customers will be charged a nominal fee if they cancel five (5) or more minutes after the protective agent has accepted the order. The cancellation fee for customers is $10.
The clock starts once a protective agent has arrived at the service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method the customer provided is then automatically charged the appropriate amount.
As every provider on FlashlightNOW is an independent business and not owned or managed by Flashlight Security Services, Inc., FlashlightNOW encourages customers to speak with the provider directly to resolve any concerns. If necessary, the customer may contact the licenser within the respective state in which the provider is licensed. The customer may also notify us of the complaint by emailing help@flashlightnow.com.
Questions and answer regarding the legal and licensing standards for all service providers on our FlashlightNOW platform.
FlashlightNOW is committed to creating a marketplace where only legitimate, law-abiding companies do business. Maintaining this standard will attract good customers and further promote the important services provided by true professionals.
Companies that create an account on FlashlightNOW must attest to and then maintain the following:
Creating your free account only takes a few minutes. As you create your account, you also create your own public facing provider page that will appear in the marketplace. You can edit and update your account and provider page whenever you want. After you have created your account, you will need to set up your free Stripe account to receive payment from customers. Our customer success team will then quickly validate the information that you have provided and activate your account. Our team is available and happy to help answer any questions you have or assist in the account creation process.
You can find our full terms of service here.
Keeping you safe and sound.