You can use your favorite mobile device to deliver on demand services for any of the following: 

• Personal Safety Escorts 
• Business Security 
• Residential Security 
• Place of Worship Security 
• Special Event Security 

Our software identifies and assigns the Security Guard that is available and nearest to the customer’s service location. The invited guard must accept the request on their app before it is officially assigned. If the guard declines or does not respond to the offer, the software invites the next closest guard. When a guard accepts, the customer receives a notification that the guard is on the way along with an estimated time of arrival. 

For safety, customers receive the following info when the offer has been accepted and the guard is on the way: 

• Name of the licensed security company  
• Name and photo of guard
• Vehicle description including make, model, and license plate number  
• Estimated time of arrival 

Note: The guard and customer can text and/or call each other within the app. To protect privacy, the generates phone numbers for both the guard and customer that only work for that specific event.  

Protection On Demand is the only offering where the pricing is set and fixed by FlashlightNOW. The purpose is to maintain the integrity, stability, value, and accessibility of the platform for all. All calculations and payments are automated and completed at the conclusion of the service. FlashlightNOW auto collects a small percentage-based fee as the customer's payment is electronically delivered to the Licensed Security Providers account. 

Your employees work for you and should be paid in a manner that you have already established. However, we do require that guards/PA’s performing FNPOD receive a minimum $20 per hour. This minimum was set to encourage licensed providers to assign their best employees and to help recruit more. All other wage consideration is yours, including the decision to pay additional money to high performing employees. We encourage you to do so. 

Rates: August 1, 2022 

Personal Safety Escorts  

• Minimum fee of $70.00 per event.   
• An event lasting more than 1 hour and 1 minute will accrue additional charges in 15-minute increments, at a rate of $70.00 per hour.  

• There is a $10.00 charge if the customer cancels the order more than 5 minutes after the security guard or protective agent has accepted it.  

All Security Guarding and Business-Related Safety Escorts  

• Minimum fee of $160 per event.   
• An event lasting more than 2 hours and 1 minute will accrue additional charges in 15-minute increments at a rate of $80.00 per hour.  
• There is a $20 charge if the customer cancels the order more than 5 minutes after the security guard or protective agent has accepted it.  

The minimum event fee and timer are enabled when the guard or protective agent registers their arrival in the mobile app.  

• A cancellation received after arrival will result in a charge for the minimum per event fee.  
• Event and hourly rates do not include credit card processing/transaction fees.  
• Stripe processes all payments. Stripe is the secure PCI (Payment Card Industry) payment processing platform preferred by millions of companies and customers worldwide.  

Our software identifies and assigns the Security Guard that is available and nearest to the customer’s service location. The invited guard must accept the request on their app before it is officially assigned. If the guard declines or does not respond to the offer, the software invites the next closest guard. When a guard accepts, the customer receives a notification that the guard is on the way along with an estimated time of arrival. 

Note: The guard and customer can text and/or call each other within the app. To protect privacy, the generates phone numbers for both the guard and customer that only work for that specific event.  

Customers may select cancel within five (5) minutes of placing the order. When the customer selects cancel, the protective agent will receive a cancellation notification. When the cancellation is acknowledged by the protective agent, the customer will receive notification that their order has been cancelled.

The software will automatically charge the customer account a nominal fee if they cancel five (5) or more minutes after the guard has accepted the order. The cancellation fee for personnel safety escorts is $10, and $20 for all other security guarding services. 

The clock starts once a protective agent has arrived at the service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method the customer provided is then automatically charged the appropriate amount.

As every provider on FlashlightNOW is an independent business and not owned or managed by Flashlight Security Services, Inc., FlashlightNOW encourages customers to speak with the provider directly to resolve any concerns. If necessary, the customer may contact the licenser within the respective state in which the provider is licensed. The customer may also notify us of the complaint by emailing help@flashlightnow.com.