Enabling you to help customers in immediate need of your guarding and protective services.
FlashlightNOW answers to our most asked questions by providers.
The online marketplace, cloud business applications, and services that we provide have been designed and created for:
Our purpose is to make this the easiest place on the planet for you and your customers to do business, launch new services, or even start your very own business.
No, we are not any of those things. We are not “middlemen” but something new and different. Simply put, we are the creators and facilitators of a new business ecosystem that is dedicated to:
We are not a provider of these services and will never compete with you.
Secure cloud-based software that makes it quick and easy to:
FlashlightNOW Protection On Demand mobile app lets customers summon immediate in person security guarding and protection to their personal location or send it to secondary location.
The responding security personnel are the qualified employees of local, legally licensed security companies have met the requirements of state licensing boards. The direct providers of this service do not work for FlashlightNOW but use the technology to enhance their service offerings.
This is the only service where the pricing is set by FlashlightNOW. The fixed pricing is based on input from providers and consumers and the purpose is to maintain the value and usefulness of the service for everyone. The FlashlightNOW Protection On Demand app is available in the Apple App Store and Google Play.
You and your customers can quickly and securely exchange invoices and payments using the secure Stripe payment processing platform that has been integrated into your FlashlightNOW account. All payment records and additional data are private and viewable to you within your own Stripe account. You can download all transaction information from your stripe account to your preferred accounting and tax preparation software and more.
We do not receive any money until you and you customers have received value and benefit from our platforms. For example, we do not and will not:
We earn money by collecting a small, fixed percentage-based fee after you have completed business with the customer. This fee is automatically collected when the customer pays you through your integrated Stripe account.
FlashlightNOW is committed to keeping your information private. We will never sell your private data.
We researched and integrated technologies and services that are among the very best in existence. Our platform is built on cloud and software services that have earned the highest ratings for best security protocols, business practices, and support.
For more information, please visit our data privacy policy here.
FlashlightNOW will never sell your information or data to outside entities. Your information is utilized within the system to offer the best possible service. View our full policy here.
Questions and answers specific to the FlashlightNOW Protection On Demand mobile app for providers.
You can use your favorite mobile device to deliver on demand services for any of the following:
Our software identifies and assigns the Security Guard that is available and nearest to the customer’s service location. The invited guard must accept the request on their app before it is officially assigned. If the guard declines or does not respond to the offer, the software invites the next closest guard. When a guard accepts, the customer receives a notification that the guard is on the way along with an estimated time of arrival.
For safety, customers receive the following info when the offer has been accepted and the guard is on the way:
Note: The guard and customer can text and/or call each other within the app. To protect privacy, the generates phone numbers for both the guard and customer that only work for that specific event.
Protection On Demand is the only offering where the pricing is set and fixed by FlashlightNOW. The purpose is to maintain the integrity, stability, value, and accessibility of the platform for all. All calculations and payments are automated and completed at the conclusion of the service. FlashlightNOW auto collects a small percentage-based fee as the customer's payment is electronically delivered to the Licensed Security Providers account.
Your employees work for you and should be paid in a manner that you have already established. However, we do require that guards/PA’s performing FNPOD receive a minimum $20 per hour. This minimum was set to encourage licensed providers to assign their best employees and to help recruit more. All other wage consideration is yours, including the decision to pay additional money to high performing employees. We encourage you to do so.
Rates: August 1, 2022
Personal Safety Escorts
All Security Guarding and Business-Related Safety Escorts
The minimum event fee and timer are enabled when the guard or protective agent registers their arrival in the mobile app.
Our software identifies and assigns the Security Guard that is available and nearest to the customer’s service location. The invited guard must accept the request on their app before it is officially assigned. If the guard declines or does not respond to the offer, the software invites the next closest guard. When a guard accepts, the customer receives a notification that the guard is on the way along with an estimated time of arrival.
Note: The guard and customer can text and/or call each other within the app. To protect privacy, the generates phone numbers for both the guard and customer that only work for that specific event.
Customers may select cancel within five (5) minutes of placing the order. When the customer selects cancel, the protective agent will receive a cancellation notification. When the cancellation is acknowledged by the protective agent, the customer will receive notification that their order has been cancelled.
The software will automatically charge the customer account a nominal fee if they cancel five (5) or more minutes after the guard has accepted the order. The cancellation fee for personnel safety escorts is $10, and $20 for all other security guarding services.
The clock starts once a protective agent has arrived at the service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method the customer provided is then automatically charged the appropriate amount.
As every provider on FlashlightNOW is an independent business and not owned or managed by Flashlight Security Services, Inc., FlashlightNOW encourages customers to speak with the provider directly to resolve any concerns. If necessary, the customer may contact the licenser within the respective state in which the provider is licensed. The customer may also notify us of the complaint by emailing help@flashlightnow.com.
Questions and answer regarding the legal and licensing standards for all service providers on our FlashlightNOW platform.
FlashlightNOW is committed to creating a marketplace where only legitimate, law-abiding companies do business. Maintaining this standard will attract good customers and further promote the important services provided by true professionals.
Companies that create an account on FlashlightNOW must attest to and then maintain the following:
Creating your free account only takes a few minutes. As you create your account, you also create your own public facing provider page that will appear in the marketplace. You can edit and update your account and provider page whenever you want. After you have created your account, you will need to set up your free Stripe account to receive payment from customers. Our customer success team will then quickly validate the information that you have provided and activate your account. Our team is available and happy to help answer any questions you have or assist in the account creation process.
You can find our full terms of service here.
Keeping you safe and sound.