You can use your favorite mobile device to deliver on demand services for any of the following: 

• Personal safety Escorts 
• Business security 
• Residential Security 
• Place of worship security 
• Special event security 

Our software identifies and assigns the guard/protective agent (PA) that is available and closest to the customer’s service location. The guard/PA receiving the order must accept it from their mobile device within five (5) minutes.  If the guard declines the assignment, or five (5) minutes has passed without input, our system automatically invites the next closest guard/PA to the customer’s service location. When accepted, the customer will receive a notification that the guard/PA is on the way and give an estimated time of arrival. 

On their mobile device, customers will receive identifying information about the guard/PA, company vehicle info, license plate, eta, and more to help them safely connect with the guard/PA. Note: The guard/PA and customer can text and/or call each other as the guard/PA is responding to share details of the service. The displayed phone numbers are anonymous numbers generated for that specific event. 

FNPOD is the only service where the pricing is set and fixed by FlashlightNOW. The fixed pricing is based on input from providers, customers, and industry data. The purpose is to maintain the platforms integrity, stability, value, and accessibility to all. At the conclusion of the service, the customer’s credit card is automatically charged. FlashlightNOW retains a fixed percentage admin fee, and the remainder of the money is automatically transferred to your Stripe account.  

The licensed provider receives 80% of the proceeds of the service. This money is automatically sent and deposited into your Stripe account at the conclusion of each event.  The remaining 20% is automatically disbursed to FlashlightNOW. 

Your employees work for you and should be paid in a manner that you have already established. However, we do require that guards/PA’s performing FNPOD receive a minimum $20 per hour. This minimum was set to encourage licensed providers to assign their best employees and to help recruit more. All other wage consideration is yours, including the decision to pay additional money to high performing employees. We encourage you to do so. 

Rates-Effective April 6, 2022. 

Personal safety escorts. $70.00 per event. 

• Personal safety escort. An event exceeding 1 hour and 1 minute, is charged in 15-minute increments at a rate of $70 per hour.  

• There is a $10 charge if the requested service is cancelled more than 5 minutes after the Security Guard or Protective Agent has accepted the order.  

All other Security.  $160 per event.  

• Security. An event exceeding 2 hours and 1 minute, is charged in 15-minute increments at a rate of $80 per hour.   
• There is a $20 charge if the requested service is cancelled more than 5 minutes after the Security Guard or Protective Agent has accepted the order. 

An event charge begins when the Guard or Protective Agent registers his or her arrival on the FlashlightNOW mobile application.   

• Event and hourly rates do not include credit processing/transaction fees.   
• All payments are processed by Stripe, a PCI compliant global payment processing platform.  

Our software automatically identifies and assigns the protective agent that is available and closest to your location. The protective agent receiving an order must accept the order within two (2) minutes. If the protective agent is unable to accept the assignment, our system will automatically assign the next closest protective agent. When accepted, the customer will receive a notification that the protective agent is on the way and will be provided with an estimated arrival time.

You will have information about the agent’s location, vehicle type and license plate number to help connect you at the time of arrival at your designated location.

Customers may select cancel within five (5) minutes of placing the order. When the customer selects cancel, the protective agent will receive a cancellation notification. When the cancellation is acknowledged by the protective agent, the customer will receive notification that their order has been cancelled.

Customers will be charged a nominal fee if they cancel five (5) or more minutes after the protective agent has accepted the order. The cancellation fee for customers is $10.

The clock starts once a protective agent has arrived at the service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method the customer provided is then automatically charged the appropriate amount.

As every provider on FlashlightNOW is an independent business and not owned or managed by Flashlight Security Services, Inc., FlashlightNOW encourages customers to speak with the provider directly to resolve any concerns. If necessary, the customer may contact the licenser within the respective state in which the provider is licensed. The customer may also notify us of the complaint by emailing help@flashlightnow.com.