flashlightnow

How to create your FlashlightNOW POD account?

Sun, 09 Nov 2025 13:43:01 GMT

To create your free FlashlightNOW account, first go to app.flashlightnow.com on any device and click sign up.
Once you click sign up, you will fill out the information and click SIGN UP AS A CUSTOMER OR GUARD.
You will then receive an email from FlashlightNOW to confirm your account. Click the VERIFY button. This will redirect you back to the site and bring you to your profile.
After you fill out the missing information on your profile, you are an active customer and able to use the FlashlightNOW Protection On Demand App.
Once you download the FlashlightNOW Protection On Demand App, you can log in with the account you created and are ready to summon a guard to keep you safe and secure.

POD Use Cases: Immediate In Person Guarding and Protection.

Sun, 09 Nov 2025 13:26:34 GMT

Personal safety escort: $30 for 30 minutes/per event.

Festivals
Concerts
Students and Teachers
sporting events
fairs and carnivals
Bars and nightclubs
Real estate agent safety
House walkthroughs
House Checks
Nights out alone or with friends

Business Safety Escorts: $70 per event/hour. 1-hour minimum charge.

ATM service protection
Bank drop escort.
Personal guarding
Employee Safety Escorts
Weddings
Performers
Shelter residents and safe places
Roadside protection
Commercial building walk throughs
Real estate showings and walkthroughs

Business Security: $80 per event/hour. 2-hour minimum charge.

Retail
Construction Sites
Convenience and Grocery stores
Bars, restaurants, and night clubs
Supplemental security staffing
Commercial property
Businesses
Workplace security
Storage Facilities
Employee Terminations
Commercial Eviction standby’s

Residential Security: $80 per event/hour. 2-hour minimum charge.

Apartment homes
Townhomes
Housing developments
individual property
Home building sites
Parties
Neighborhood events
Neighborhood security
Residential associations
Eviction standby’s
Alarms and open doors

Institutional Security: $80 per event/hour. 2-hour minimum charge.

Houses of worship Security
Primary and secondary Schools,
colleges and universities
Voting site security
Government Agencies and Buildings
Community Centers
Youth and senior recreation centers
Wedding security
Libraries
Alarms and open doors

Provider Requirements: Essential Criteria

Sun, 09 Nov 2025 08:11:46 GMT

FlashlightNOW is committed to creating marketplaces where only legitimate, law-abiding companies do business. Maintaining this standard will attract good customers and further promote the important services provided by you, the true professionals.

Companies that create an account on FlashlightNOW platforms must attest to and then maintain the following:

Meet all applicable business, credentials, qualifications, and licensing requirements set forth in the state and area in which you and your company are registered and/or in which you will provide services.
Agree to follow all federal, state, and local jurisdictional laws and regulations as they relate to the delivery of all security services, training and consulting services, private investigative services, and executive and close protection services where you are legally authorized to provide those services.
Follow all mandated requirements in the respective area in which you and your company operate as it relates to the hiring, onboarding, and training of personnel. Where applicable, this includes, but is not limited to, conducting pre-employment criminal and civil background checks, drug screenings, fingerprinting, and pre-assignment and refresher trainings.
Comply with mandated regulations in your area regarding being bonded and insured.
Agree that if you and/or your company are no longer able to attest to meeting the requirements of FlashlightNOW, or any others as required by law, you will immediately notify FlashlightNOW of non-compliance.

Additional requirement for the providers of Security, Private Investigative and Executive/Close Protection services:

Each state has different statutory requirements that providers of these services must meet to obtain and maintain licensure. Only providers that met all required state statutes, regulations, and/or local regulations where these services are delivered can do business on FlashlightNOW.
FlashlightNOW verifies that required license are valid during the account creation process, and then performs periodic verification audits to ensure statutory compliance. Failure to maintain a valid license will result in a provider’s suspension or removal from the FlashlightNOW marketplace. Allegations of gross or illegal misconduct will result in an immediate account suspension and referral to the state’s governing board. Repeated, valid customer complaints may also result in the suspension and/or revocation of account.

How to attach additional documents? (e.g. alternative contract, floor plans, etc.)

Sun, 09 Nov 2025 08:10:19 GMT

You are not required to add any additional files. However, many providers find it helpful to be able to attach an alternative contract, copies of floor plans, or any other attachments that may be helpful.

To add any additional files, click on the “Exhibit Files” tab within the event contract form. Then, click on ADD EXHIBIT FILES. This is where you can upload as many documents as you need (e.g. alternate contract, floor plans, reports). Once you’re ready to send the contract to the customer, click SEND in the top right corner of the page.
The customer will receive the contract and be able to view all exhibits and attachments. These attachments will remain within the contract form so that it can be referenced by either party at any time. The customer will be able to accept or decline the contract. If it is declined, you are able make edits, add, or remove information and attachments until the contract is accepted.

Receiving Payment

Sun, 09 Nov 2025 08:08:39 GMT

All payments are collected and paid through Stripe. When you created your provider account, you should have created a Stripe account, which links to your FlashlightNOW provider account to receive payouts.

When you send an invoice to a customer, you will see the invoice status as “Open.”
The customer will receive and pay the invoice directly within their FlashlightNOW account. They are able to keep track of upcoming and paid invoices, similar to what your provider dashboard looks like. When the customer pays an invoice, it is sent and verified through Stripe. Once it is processed through Stripe, the invoice status on FlashlightNOW will change. This processing time may take up to seven business days to reflect as “Paid” on FlashlightNOW.
For additional information, please visit Stripe’s website about payments and payouts .

How to change your password?

Sun, 09 Nov 2025 07:48:58 GMT

Login to your account.
Click on the profile icon in the right hand corner of your screen.
Click “Change Password.”
Enter your current and new password.
Click “Save” and your password will be updated.

How to reset your password?

Sun, 09 Nov 2025 07:48:03 GMT

Go to the sign in page of FlashlightNOW.
Click “Forgot Password?”
Enter your email address.
You will receive a link to reset your password in your email inbox if you have a FlashlightNOW account. Follow that link to finish resetting your password.

*Check your spam folder if you do not see the email in your inbox.

How to change your email address?

Sun, 09 Nov 2025 07:45:41 GMT

Please reach out to us at  hello@flashlightnow.com  to change your email address.

How to request a quote?

Sun, 09 Nov 2025 07:39:43 GMT

Choose a provider you’d like to request a quote from the populated list on the find services page .
Click “Request a Quote” in the top right corner of your screen.
A request form will automatically populate.
Fill in as much information and detail as you can to receive the most accurate quote from the provider.
Click the “Request Quote” button at the bottom of the form to send it to the provider

Overview: Online Marketplace and Protection On Demand (POD) Mobile App

Wed, 17 Jul 2024 16:47:25 GMT

Welcome to  FlashlightNOW  , the new online marketplace, web, and mobile applications that make it easy, efficient, and cost effective to find, hire, and do business directly with verified licensed Security Companies, Private Investigative Companies, and Expert Public Safety, Emergency Management, and Security Trainers and Consultants. We respect and protect your privacy. FlashlightNOW will never share or sell your information.

Below you will find a brief description of what FlashlightNOW does to serve you, the Customer in need of these important services, and you, the Qualified Provider who delivers them. 

The FlashlightNOW Online Marketplace and easy to use online business software, provide a feature rich, hassle-free, and cost-efficient place for you the Customer, and you the Qualified Provider to find and do business directly with one another. From your free account dashboards, you can exchange messages, quotes, contracts, exhibits, invoices, payments, and more. Please know that we are vastly different than what you have experienced before. We are not intermediaries, brokers, or contractors, and do not interfere with your business in any way. Your customer or provider account is free, with no paywalls, subscriptions, hidden fees, or in app purchases. 

The FlashlightNOW Protection on Demand (P.O.D.) mobile app for IOS and Android devices. For the first time ever, you can use your favorite mobile device to summon immediate, in person, physically present security guarding or personal safety escorts, whenever and wherever you need them. All On Demand security guarding and personal safety escorts are performed by the employees of the qualified security and protective agent companies near you, and that you can only find on the FlashlightNOW Online Marketplace. Download the free FlashlightNOW P.O.D. mobile app for IOS or Android today. 

Payment Methods: Online Marketplace and Protection On Demand

Wed, 17 Jul 2024 13:50:58 GMT

FlashlightNOW vetted and selected Stripe as the globally secure and efficient payment platform for exchanging invoices and payments. The primary payment method for the FlashlightNOW Online Marketplace is ACH. The required method of payment for the FlashlightNOW Protection On Demand Mobile app and service is credit card.

Safety Tips: Recommendations for Staying Safe

Wed, 17 Jul 2024 13:49:08 GMT

FlashlightNOW is committed to helping keep you safe and sound. The FlashlightNOW Protection On Demand mobile app connects you to legally licensed security companies and their qualified guards and protective agents.

Safety Tips

Call 911 immediately if you have been hurt or think that you are in danger.

All guards and protective agents are the employees of licensed security companies and must meet the qualifications as required by the laws and regulations of your state.

When a service is requested, a nearby guard is notified of the general location and service type. The guard can only see more detailed location information after the guard has accepted your request.

Once the guard has accepted your request for service you will receive information about the guard including:

The guards’ name.
The name of the licensed security company they work for
Photograph provided by the guard’s employer.
Company vehicle description and license plate.

Within the mobile app, you can:

Safely communicate with the guard using the apps messaging feature or by calling to share things like more detailed directions, the specifics of the job and more.
For your privacy and safety, our software displays a random number for each event to both you and the guard.
After the guard has accepted your job request:
Observe in your app that the guard is on the way and the estimated time of arrival.
If possible, message or call the guard to provide more details about the nature of your service request.
If needed, provide more detail about the service location and/or where to meet you.
Be aware of your surroundings including people and hazards.

When your Security Guard/Protective Agent arrives, confirm their identity by comparing it to the information you received within your application.

Ask for their name.
Match what you visually observe with the photograph in the mobile app.
Match the license plate number.
Match the car’s make and model.
Observe that they are wearing the uniform of the licensed security company that they work for.
Ask for the guards’ company issued identification card.

Do not work with a guard whose information in the application does not match with your own observations.

If you have this experience, please notify flashlightNOW at hello@flashlightnow.com or call 952-829-1567.

FlashlightNOW is committed to your safety and satisfaction. We are in the process of creating features that enhance: your anonymity while using the app, location sharing with friends and family, and rate and comment on the service you received from the Providers company. Please send any complaints, comments, and features you would like to see to hello@flashlightnow.com

Use your account to work with fellow, licensed, and qualified providers.

Wed, 17 Jul 2024 08:23:03 GMT

Staffing for new jobs and clients can be difficult. When creating a free account, each provider can indicate whether or not they are available for subcontracting. You can use your Provider dashboard to search for and communicate with available licensed or qualified partners to quickly staff up and take on new jobs!

Transition POD to Contracts: Convert On Demand Jobs to Long-Term Jobs

Wed, 17 Jul 2024 08:21:43 GMT

Performing POD also serves to market you to new customers. Each POD customer will see that it is your company providing the service. It will be common that an On Demand job can turn into a longer, contracted commitment. We encourage you to discuss this with you employees and to develop a process for transitioning POD jobs to contracted work using your Dashboard. Jobs that transition from POD to contracted work must be performed within the FlashlightNOW business platforms.

POD Communication with Customers: Best Practices and Prohibited Conduct

Wed, 17 Jul 2024 08:20:03 GMT

*All communications with customers must be professional and job related. Evidence of communications or conduct of a personal nature will lead to immediate removal from FlashlightNOW.

It is recommended that after accepting a job offer, you:

Send a message or call the customer to introduce yourself and gather information about the requested service.
Provide the customer with your estimated time of arrival.
Ask questions to determine the nature and safety of the job.
If you or the customer think there is a risk of physical harm, help the customer call 911. You may have to do this on behalf of the customer.
Follow your company’s safety policies and inform your supervisor if you need assistance or help when cancelling or rejecting a job offer.

IMPORTANT – Protection On Demand is not a replacement for calling 911! If needed, help a customer call 911 or to contact emergency services. Review your company policies regarding handling and responding to emergencies. Safety first!

**PROHIBITED CONDUCT– Contacting a customer before, during, or any time after a job for personal reasons is STRICTLY PROHIBITED.

Tips and Guidelines: Effective Communication, Wage Policies, and Compliance

Wed, 17 Jul 2024 08:17:54 GMT

Below are guidelines to help you be successful and to protect the integrity of the FlashlightNOW (FN) Marketplace and FlashlightNOW Protection On Demand (FNPOD).

Invoicing and Payments

When a customer pays your invoice from their FlashlightNOW dashboard, the money plus tax is transferred directly to your bank account. You pay your employees.
All invoices and payments between you and your customers must be exchanged using the secure Stripe account that has been integrated into your free account and private dashboard. For more information about Stripe, please Visit Online payment processing for internet businesses – Stripe.
When a customer pays your invoice, the verified funds are transferred directly from their Stripe account to your Stripe account. That money is then, at your discretion, transferred to your bank account.
Sales tax and/or other taxes established by your taxing authority are collected and paid to you. It is then your obligation to pay those taxes.
Providers must use the integrated Stripe platform when collaborating with customers received as a result of Flashlight’s marketing, platforms, software, and/or website. Efforts to evade the platform will result in the termination of your account.

How FlashlightNOW earns money

Our software collects a fixed percentage-based fee after you are paid by your customer.

Scheduled Services using the FlashlightNOW Web/desktop application:

FlashlightNOW collects 10% of the total invoice amount, excluding tax.

FlashlightNOW Protection On Demand using the mobile application:

FlashlightNOW collects 20% of a protective event’s total amount, excluding tax.

FlashlightNOW Protection On Demand

The primary role of FlashlightNOW is to help facilitate business between you and your customers. The guidelines below, are essential to maintaining the integrity and safety of the platform:

FlashlightNOW establishes and maintains the pricing model. Pricing models may vary by area and service type.
We require you, the licensed provider, to pay your guard/protective agent performing POD, a minimum of time and half of their wage, or $30 per hour, whichever is greater.
All other wage consideration are yours, including the decision to pay more than the $30 per hour to high-performing employees.
Note: Overtime worked while performing POD should be based on the $30 per hour minimum pay

Current Rates for Protection On Demand

Personal Safety Escorts:

The base charge is $30.00 plus tax for 30 minutes of service.
A Personal Safety Escort lasting more than 30 minutes will be charged $1.50 per plus tax per minute.
There is a $10.00 charge for cancellations made more than 5 minutes after the Protective Agent has accepted the order.

Business Safety Escorts:

The base charge is $70 plus tax per order/hour.
A Business Safety Escort lasting more than 1 hour will be charged $17.50 plus tax per quarter hour.
There is a $10.00 charge for cancellations made more than 5 minutes after the Protective Agent has accepted the order.

Business, Residential, and Institutional Security Guarding/Protective Agent Services:

The base rate is $80 plus tax per order/hour.
There is a minimum 2-hour charge for each order.
Guarding lasting more than 2 hours will be charged $20.00 plus tax every quarter hour.
There is a $20 charge for cancellations made more than 5 minutes after the Provider has accepted the order.

Please note:

The rate timer starts when the Security Guard/Protective Agent registers their arrival on the Protection On Demand mobile application.
A customer that cancels service after the Security Guard/Protective Agent has arrived is charged the base rate.
Rates do not include sales tax or common credit card transaction fees.
All credit card payments are processed by Stripe, the secure PCI (Payment Card Industry) payment processing platform, trusted by millions of companies and customers worldwide.

Personal Safety Escorts are reserved for Personal Safety Escorts and designated Special Events like festivals and concerts.

If chosen incorrectly by the customer, your Security Guard/Protective Agent should complete the service as requested, or if appropriate, recommend the best service type.
An event charge begins when the guard or protective agent registers his or her arrival on site through the FlashlightNOW mobile application.

Event and hourly rates do not include credit processing/transaction fees.
All payments are processed by Stripe, a PCI (Payment Card Industry) compliant global payment processing platform.

POD: Additional Considerations and Requirements:

Personal Safety Escorts:

We anticipate that there will be times when customers ask protective agents to transport them from one location to another. If you choose to transport customers, it must be performed in accordance with your company policies and procedures, and in complete compliance with all federal, state, and local laws and regulations.
The guard or protective agent must be in your company’s designated uniform and in possession of a company ID and valid government issued ID.
Failure to comply with these requirements may result in the termination of your account and use FlashlightNOW services.

Vehicle Related Considerations and Requirements:

Guards and protective agents may only use vehicles approved by you and that you have entered into the system. All vehicles must be properly registered and adequately insured.
FN requires that transports be performed in a legally marked company vehicle. No personal vehicles can be used to transport customers. Personal vehicles approved by you, and entered into the system, can be used to respond to all calls for service, not including personal transports.
FN provides users identifying information about guards, protective agents, and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. It is required that this information be accurate to avoid confusion and ensure customer safety.
Providers are expected to keep their vehicles maintained and in compliance with industry safety and maintenance standards.
While not required, we encourage the use of in-car cameras that record video and/or audio. However, please consider the following:
Customers may be concerned about the use of an in-car camera including how the video, their image, or the conversation captured may be used. In some areas, local laws and regulations require a customer/rider provide consent to being recorded. Please be aware of local laws and mandates and ensure you comply with them.
The video, images, or audio obtained while performing POD from in-car cameras can only be utilized only for proper and professional purposes.

Failure to comply with these requirements may result in termination of your account and your inability to access or use FlashlightNOW services.

Examples of Acts or omissions that will cause a Provider/Employee Being Removed from FlashlightNOW?

We will not tolerate discrimination against anyone based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, sexual orientation, or any other protection provided by federal, state, or local laws or ordinances.
Verified instances of services performed in a disrespectful, poor, incomplete, negligent, or unlawful manner.
Violations of the terms of agreement.
Efforts to disintermediate or circumvent FlashlightNOW invoicing and payment processing platform.
Provider Employees are prohibited from contacting POD customers to establish personal relationships, for personal gain and/or without the consent of the Provider.

FlashlightNOW and Public Safety: Information Requests

Wed, 17 Jul 2024 07:59:25 GMT

We seek to enhance the wellbeing of our communities by interrupting the opportunities for crime and victimization.

FlashlightNOW was created to change the future of victimization by making safety and security services available to everyone, whenever and wherever they need it. As a team, we are always looking for ways to enhance safety by providing easy and efficient accessibility to all:

Licensed security guarding and protective agent services
Licensed private investigative services
Qualified Public Safety and Security Training and Consulting services.

FlashlightNOW will provide information and data necessary to assist law enforcement whenever presented with valid legal process. We have a dedicated team to ready to review and promptly respond to legal requests from law enforcement agencies.

Law enforcement agencies should submit information requests to Support@flashlightnow.com. If you presented with exigent circumstances, please call CEO Jeff Ankerfelt at 952-225-4248.

Cost Savings and Community Benefits: Affordable security solutions supporting local businesses.

Wed, 17 Jul 2024 07:24:54 GMT

Unlike the large companies that dominate your search results, FlashlightNOW does not get in between you and your actual provider. For example, these other companies will often quote you a significant price, then subcontract the work to others at a much lower price. These prime contractors charge you more and pay your local providers less.

FlashlightNOW simply enables and facilitates the easy and frictionless direct connection between you and your local, verified licensed providers. There are no finders fees, paywalls, or jacked up prices. Your quotes, contracts, and eventual payments are all between you and your local provider. You save money and keep it local. This helps your provider, improves wages for their employees, and promotes the wellbeing of your community! Thank you!

Marketplace Services: Security Guarding, Private Investigations, Training and more.

Wed, 17 Jul 2024 07:21:39 GMT

FlashlightNOW is proud to be home to qualified providers of all security guarding, private investigative, and public safety related training and consulting services. The scope of each providers services may vary but you can find a general list of services below.

Security Services:

Corporate Security
Commercial Security
Residential Security
Event Security
Concierge Security
Retail Security
Construction Site Security
School Security
Workplace Security
And more.

Private Investigation Services:

Asset and Financial Investigations
Criminal Case Support
Litigation Support
Background and Pre-Employment Screenings
Domestic Concerns
Missing Persons
Civil Case Support
Nursing Home Negligence
Process Services
And more.

Training & Consulting

Workplace Safety and Security Training
Active Violence Prevention and Response
Crisis and Mental Health Response
Critical Incident Management Training
De-Escalation Training
Emergency Preparedness and Management Training
Security Threat and Risk Assessment
Event Security Planning
Personal Safety and Protection
And more.

Executive Protection

24/7 Bodyguard
Personal Driver
Personal Protective Agent
Travel Protective Agent
VIP Executive Protection Guard
And more.

Protection On Demand: Pricing and Services

Thu, 06 Jun 2024 13:40:21 GMT

Personal Safety Escorts:

The base charge is $30.00 plus tax for 30 minutes of service.
A Personal Safety Escort lasting more than 30 minutes will be charged $1.50 per plus tax per minute.
There is a $10.00 charge for cancellations made more than 5 minutes after the Protective Agent has accepted the order.

Business Safety Escorts:

The base charge is $70 plus tax per order/hour.
A Business Safety Escort lasting more than 1 hour will be charged $17.50 plus tax per quarter hour.
There is a $10.00 charge for cancellations made more than 5 minutes after the Protective Agent has accepted the order.

Business, Residential, and Institutional Security Guarding/Protective Agent Services:

The base rate is $80 plus tax per order/hour.
There is a minimum 2-hour charge for each order.
Guarding lasting more than 2 hours will be charged $20.00 plus tax every quarter hour.
There is a $20 charge for cancellations made more than 5 minutes after the Provider has accepted the order.

Please note:

The rate timer starts when the Security Guard/Protective Agent registers their arrival on the Protection On Demand mobile application.
A customer that cancels service after the Security Guard/Protective Agent has arrived is charged the base rate.
Rates do not include sales tax or common credit card transaction fees.
All credit card payments are processed by Stripe, the secure PCI (Payment Card Industry) payment processing platform, trusted by millions of companies and customers worldwide.

Personal Safety Escort is reserved for Personal Safety Escorts and designated Special Events like festivals and concerts.

If chosen incorrectly, your Security Guard/Protective Agent may recommend the best service type.

Attention Providers, Protective Agents, and Security guards. Improving safety is our purpose:

Protection On Demand is a new service that may be confusing to first time users of POD.
If you find that a customer has selected the wrong service type, do not deny service. Please provide them with information and complete the service.
For more information, please consult your Company’s Policy and FlashlightNOW P.O.D. policy.

How does a provider of Consulting and Training services get qualified to join the marketplace?

Tue, 27 Feb 2024 14:09:41 GMT

Consulting and Training services are offered by companies, individual providers, and public safety professionals that, through a combination of experience, education and certifications have developed a demonstrable expertise in one or more areas. We verify the advertised certifications of providers before allowing them to exchange services on our platform.

Does FlashlightNOW function as a broker, listserv, or contractor?

Tue, 27 Feb 2024 14:07:52 GMT

No, we are something new and unique in the market. We have created and run the first online marketplaces and software platforms that help you quickly connect and then work directly with local, independent, and verified licensed and qualified providers. You can save time and money by doing business directly with the providers who will deliver better and more accountable service. No more internet searches, contact forms, or go-betweens who charge you more but pay less to the Providers and workers.

How is a provider of Security Services, Private Investigative services and/or Executive Protection services determined qualified to join the FlashlightNOW online marketplace?

Tue, 27 Feb 2024 14:03:19 GMT

Providers of these regulated services must follow the state and local laws that apply to their profession. To get a license, they must meet the regulations set by a state licensing board. They receive a license only after fulfilling the required steps.

FlashlightNOW verifies their licenses when they sign up and performs regular audits to ensure they remain valid. Providers who lose their licenses or commit illegal or serious misconduct will be suspended or removed from the platform. Customers are able to report any misconduct to FlashlightNOW.

What are the features I get with my free FlashlightNOW account?

Tue, 27 Feb 2024 14:02:03 GMT

A free account gives you features that will help you save time and money, avoid hassle, and risk, and enhance convenience and safety:

Access to a marketplace where you can find and communicate with verified and qualified service providers in your hometown or across the country.
Ability to view how other consumers have rated a provider’s services and share your own ratings.
A dashboard where you can manage all your activities, documents, and requests in one place.
A payment service that uses Stripe, a secure and global payment exchange.
Use a convenient personal dashboard to keep track of all your communications, documents, and requests with multiple providers.
An On-Demand service that allows you to summon in person guards and protective agents anytime and anywhere using our mobile app.

How is FlashlightNOW Protection On Demand any different from calling 911?

Tue, 27 Feb 2024 14:00:41 GMT

FlashlightNOW Protection On Demand is not a substitute for calling 911 . You should always call 911 if you are in danger, witness a crime, or face any threat of physical harm. FlashlightNOW On Demand is not affiliated with law enforcement or public safety agencies and cannot provide emergency assistance.

Instead, FlashlightNOW Protection On Demand is a mobile app that allows you to request security guards and personal protection agents from local and licensed security companies. It is a convenient and fast way to get professional security services when you need them.

Is my personal information and confidential data safe?

Tue, 27 Feb 2024 13:58:30 GMT

Yes, we take the safeguarding of your personal information and confidential data very seriously. We use advanced technologies to ensure maximum security. Our platform operates on cloud and software services that have received the highest ratings for their security standards, business practices, and support. For instance:

Microsoft Azure cloud services host and protect all software, collected information, and data.
Stripe manages all payment operations and related data securely. Stripe is the global payment processing platform that adheres to the security level 1 of the payment card industry and supports millions of companies and their customers worldwide.
We will never sell your information or data. Your information is only utilized within the system to offer you the best possible service. For more specifics, please visit our data privacy policy here .

How do I pay a provider for their services?

Tue, 27 Feb 2024 13:55:14 GMT

Your payments are processed by Stripe, a world-class payment processing platform for online businesses. It is integrated into your FlashlightNOW web account and the Protection On Demand mobile app to provide you with a secure and smooth payment experience. You can create your Stripe account for free as part of setting up your accounts on these platforms. Stripe complies with the highest level of PCI security certification and is used by millions of customers around the globe. Your payment data is encrypted and managed by Stripe.

We are developing new features for your account that will allow you to pay with more flexibility. For more information about Stripe, visit Online payment processing for internet businesses – Stripe.

How does FlashlightNOW make money?

Tue, 27 Feb 2024 13:51:55 GMT

We have a simple and transparent business model that puts your needs and those of your providers first. That is our philosophy as the operators of the marketplaces and software platforms that connect you with qualified providers. We only earn money when you and your provider successfully work together. We charge a small fee from the provider when you pay invoices through your FlashlightNOW Dashboard using your integrated Stripe account.

We value your trust and satisfaction more than anything else. We do not use any tricks or gimmicks to get more money from you, or providers. We never impose paywalls, hidden fees, sell your data, require in-app purchases, or other methods that compromise your experience. We commit to you that we will work hard every day to make FlashlightNOW more useful and beneficial for you.

How does Protection On Demand help ensure your safety?

Tue, 27 Feb 2024 13:45:14 GMT

Protection On Demand is an innovative app and service that lets you call for protection on demand from a security guard or protective agent who will come to your location or another location you specify in minutes. The guards and agents are verified employees of local licensed security and protective agent companies.

Your service request is conveniently sent to the closest available guard or agent with just a quick tap on the app. Within seconds, an available guard/agent will accept your request. When accepted, you will instantly receive verified information including:

Name and a photo of the verified guard/agent.
The name of the licensed company providing the service guard/agent.
Vehicle information and photo of license plate
The estimated time of arrival as calculated by geolocation.
Phone number to communicate and share details within the app.
Automated payment calculation and payment via Stripe after the service event is completed.

What is Protection On Demand?

Tue, 27 Feb 2024 13:23:43 GMT

FlashlightNOW Protection On Demand is an exclusive mobile application for FlashlightNOW Security Providers. It is a mobile app where customers are able to immediately request security and protection services to their location. The request is received through the Protection On Demand mobile app, where you or your guards have the ability to accept or deny the job.

Protection On Demand services include:

Personal Safety Escort
Business Safety Escort
Residential Security
Institutional Security
Business Security

How to review your job history for Protection On Demand?

Tue, 27 Feb 2024 09:01:15 GMT

To review your past job history for Protection On Demand, open the app and press on the calendar icon. Here you will be able to view all of your past events, including date, time, and cost of each event.

How to go online as a guard on Protection On Demand?

Tue, 27 Feb 2024 09:00:15 GMT

You will need to be added to a roster by your employer from their FlashlightNOW account. You can be added to multiple security company roster’s but can only work for one at a time.
Open the app and login.
Press “Go Online” to become active in the app. You will be able to receive jobs while you have the app open.
A screen will automatically open prompting you to chose what provider you’d like to work for at this time. If the provider’s button is grayed out, it means that provider is currently unavailable due to issues with their account.
Next, you will need to select which vehicle you will be using. These vehicles are assigned by the provider and added within the app. There is no limit on the vehicles that are assigned to you, but you can only select one at a time. You can change your vehicle by going offline and online again, but it is not able to be switched if you have already accepted a job. If there are no vehicles shown, this means that your employer has not assigned any vehicles to you and that you cannot go online at this time.
You are now online and will be able to receive jobs until you press “go offline.”

How to add a guard to your Protection On Demand roster?

Tue, 27 Feb 2024 08:58:51 GMT

On Demand settings cannot be changed within the app. You will need to login to your FlashlightNOW account on flashlightnow.com to add a guard to your roster.
Once you are logged in, go into your provider settings by clicking on the profile icon in the right corner, then clicking on “View Profile.”
Click “Edit” and open the tab that says “FlashlightNOW On Demand Roster.”
Click “Add” and type in the email address of the guard you would like to include on your roster. Keep in mind, the guard will need to create their own FlashlightNOW account before you can complete this step.
After you add their email address, click “Next.” Their name, email address, and phone number that they have associated with their FlashlightNOW account should appear. Ensure this is the correct person you’d like to add to your roster and click “next.”
Next, you can add a vehicle assignment. You will need to have your vehicles added under the “Company Vehicles” tab before you are able to assign one to a guard. Each guard will need to be assigned at least one vehicle. Click “add vehicle assignment” for each vehicle you’d like to assign. The guard will be able to select from their assigned vehicles in the app when they go online. You may come back to complete this step at another time if needed, but the guard will need to be assigned at least one vehicle before being able to go online.
You may remove a guard from your roster at any point by unchecking the “active” label.

How to receive a Protection On Demand job?

Tue, 27 Feb 2024 08:52:19 GMT

To receive on demand jobs, you will need to be logged in and online in the POD app. To see how to go online as a guard, click here .
When a job is available, you will receive an alert. Make sure you have your notifications on otherwise you will not receive the alert unless you are in the app. It will give you the approximate location of the job. You can decide to accept or decline the job at this time. You will only have 25 seconds after receiving the job request to respond.
If you fail to respond in this time, the job will be passed to the next closest and available guard.
If you accept the job, you will receive the customer’s name, phone number and exact service address. The customer will receive your name, company name, vehicle description and phone number.
After accepting the job, the app will load a map to show your location relative to the service location.
You can click the arrow in the top right of the map to navigate with Google or Apple maps.
When you have arrived at the service address, click “Arrive” within the app. This sends an alert to the customer that you are there and will start the service clock.
When the job is complete, press “Complete.” This will end the job and automatically bill the customer for the amount of time spent on the job.
After the job is completed in the app, you will remain online and available to accept another job.
Go offline to end your availability.

How to become a Protection On Demand provider?

Tue, 27 Feb 2024 08:50:42 GMT

To become an on demand provider, you will need to create your company profile with FlashlightNOW on flashlightnow.com.

During your account creation, there will be an option to opt in for on demand work. If you would like to become an On Demand provider, you will need to select this option under the “Business Location” tab. This can also be selected or removed at anytime by going into your provider settings.

* On Demand opportunities are available for security providers only.

How to create your FlashlightNOW Provider account?

Mon, 26 Feb 2024 08:33:03 GMT

Enter your information on the sign up page and click “create my account as a provider” at the bottom of the page.

2. Verify your email address.

3. Login and finish your profile.

4. Fill out the following required sections: Business Information, Business Location, Images, Payment and Billing. You may save your progress at any time and log back into your account to continue setting up your profile.

1.Business Information: Basic business information. Your company description will be visible to customers on your profile.

2.Business Location: Multiple business locations are permitted. You will need to fill out more details about your business, including location and what services you provide.

3.Images: You may upload up to two images to be displayed on your profile but only one is required.

4.Payment & Billing: Payments are conducted through Stripe. You will need to use this tab to redirect you to complete your Stripe account in order to complete your profile.

5. The following sections are for security companies that choose to participate in On Demand only: Company Vehicles and FlashlightNOW On Demand Roster.

1.Company Vehicles: You can add as many vehicles as you need to. Your guards will need to choose their designated vehicle before going online on On Demand.

2.FlashlightNOW On Demand Roster: This is where you will add your guards to perform On Demand jobs. Each guard will need to create a FlashlightNOW customer/guard account prior to being added to a roster.

6. After you have filled out the necessary sections, your approval status will be moved to pending. Once our team verifies your profile and license, your account will be approved and visible to customers on FlashlightNOW.

How are messages sent and received?

Mon, 26 Feb 2024 08:30:28 GMT

Messages can be viewed within your FlashlightNOW account inbox. This is also where notifications regarding approving contracts and quote requests will be found.
To access your inbox, click on the message bubble in the right hand corner and click “view all.”
Click on a message to open it up. This is where you can type your message and respond to customers as well. Each customer will have their own message thread.
Customers have a similar FlashlightNOW inbox where they will see and respond to your messages.

How to respond to a quote request?

Mon, 26 Feb 2024 08:28:53 GMT

Customers will have the option to send you a quote request from your profile. These will appear in your message inbox. It will contain event information given by the customer.
You may message the customer back with any questions if needed before creating the event contract, which will serve as the proposal.
To create the event contract, click “create event contract” button within the message.
Any information given by the customer will auto populate into the contract.
Fill out the remaining fields and click “save.”
After saving the contract, you can create different exhibits to add more details to the contract. Click “save” when you’re finished.

Tip-you may add more than one exhibit and upload additional documents. Additional docs can include your COI, copy of license, etc.

7. Once you’re finished, click “send” to send the contract to the customer.

8. Upon receiving the contract, the customer will be able to accept or deny the contract

9. If denied, you can open the contract, make the needed adjustments, then send it back to the customer for approval

How to create and sent a contract?

Mon, 26 Feb 2024 08:26:22 GMT

To create a contract for a new customer, they will need to initiate a quote request first. For steps on how a new customer can request a quote, click here .
To create a contract for an existing customer, click on “my events.”
Click “Create Event Contract.” This will open up a form to create a contract for your customer.
Within the contract form, there will be a customer name field. This will be a drop down box of all your current or past customers that you can create a new contract for.
When you are finished filling out the contract form, click “save.”
Next, you can add any exhibits you’d like to add more details to the contract. You may upload a copy of your own terms here if you chose. When finished, click “save.”
When you are ready to send the contract, click “send” to send the contract to the customer.

How to create and send an invoice?

Mon, 26 Feb 2024 08:24:43 GMT

To create an invoice, click on “My Events.”
Next, click on “Create Invoice.”
You will need to select the customer and event you would like to invoice. You’ll also need to choose a due date for the invoice and include a description as well.
To add an item to the invoice, click “Add Charge.” The line item section will then open up.
You can add as many items as you want by clicking “Add Charge” again.
You will need to include the charge amount, quantity, and product description for each line item.
You will see the total cost charged, FlashlightNOW service fee, and the total amount you will receive after the fee.
When you are finished, click “Save.” This will save your invoice as a draft.
To send the invoice, click “Send.” (This will appear after you click “Save” first.)

How to deactivate your FlashlightNOW account?

Mon, 26 Feb 2024 07:49:51 GMT

If you decide to remove your account, send us an email at hello@flashlightnow.com. In your email, please:

Name yourself, your position, and the authority you have within the organization, institution, or company that empowers you to alter the status of account(s).
Clearly tell which account(s) you want removed.

Because deletion is permanent, we will need to confirm your identity and intentions prior to full deletion.

Once we have processed your request, we will permanently remove your personal, organizations, and/or company information. Limited information, as described in the Privacy Policy (Link), will be kept when legally required or allowed.

Once your account is removed, we will be unable to recover any data. You will not be able to regain access or reactivate that account. You will still be able to create a new account.

Thank you so much for being a part of the FlashlightNOW family. When you have the time, please let us know what we can do to be better! Thank you!

How to message a provider?

Mon, 26 Feb 2024 07:43:46 GMT

Choose a provider you’d like to contact from the populated list on the find services page .
Click “Send a Message” in the top right corner of your screen.
Type your message and it will be delivered to the provider’s FlashlightNOW inbox immediately after it is sent.
To view any new messages you receive, click on the message bubble in the right hand corner and click “View All” to open your personal inbox.

*Coming soon! Feature that enables you to simultaneously request quotes from three different providers.

How to hire a provider?

Mon, 26 Feb 2024 07:38:18 GMT

Login to your account on FlashlightNOW and click “Find Services” to search for a provider. You will be taken to the Find Services page .
Enter the zip code or city name to find providers in that location. You can narrow down your search by expanding the filters on the left hand side and selecting which services and skills you’d like to search for. Click “Apply” and it would populate a list of providers that fit your selected criteria.
When you find a provider you’d like to contact, click on their icon to open up their full profile. From here, you can send the provider a message by clicking “Send a Message” or request pricing by clicking on “Request a Quote.” You can always send a provider a message, but it isn’t required. Whereas, you will always need to request a quote for a provider the first time you hire them. To request a quote, you will need to know basic information about the event such as date, time, and location.
The provider will review the information you provided and send you a contract which will be found in your messages. Click on “View Contract” within your messages to view the provider’s estimate.
You will have the option to either accept or deny the contract. By accepting the contract, you will be securing the provider for your event and agree to the provider’s policies as stated in the contract.
Once the contract is accepted, it will be added to your events. You can monitor your upcoming events and past history by clicking on the my events tab in the header at any time. You can also message the provider directly at any time through your messages as well.

How to search for a provider?

Mon, 26 Feb 2024 07:29:18 GMT

Visit the find services page .
Enter the city or zip code that you’d like to locate a provider in.
Narrow your selection by specifying specific services and skills in the left-hand column.
Click “Apply” and a list of providers matching your request will populate.

How to create your FlashlightNOW account?

Mon, 26 Feb 2024 07:27:00 GMT

Create your free account here .
Enter your information on the sign up form and click “Sign up as a customer or guard” at the bottom of the page.
Verify your email address.
Login and finish your profile. You will need to complete your account before messaging or hiring any providers. This will only take a few minutes to complete.
Once your account information is finished, you can search, message, and hire providers.