FAQ's

Frequently Asked Questions

Each state has different statutory language and requirements that providers of physical security and investigative services must meet to obtain and maintain licensure. Only providers that meet all their states statutory requirements can deliver services on the FlashlightNOW platform. During the provider onboarding process, FlashlightNOW verifies licensure and then performs periodic verification audits to ensure compliance. Failure to meet licensure standards will result in the providers removal from the FlashlightNOW platforms and marketplace.

Filling out your basic information during account setup (name, address, company information, etc.) takes a few minutes. When you have created your account, FlashlightNOW will work as quickly as possible to verify your license(s) are in good standing. Once verified, we will activate your account and you will be ready to do business.

During account setup, you must attest to and meet the following qualifications to be approved as a licensed provider providing services through FlashlightNOW:

  • Meet all applicable business and security licensing requirements set forth in the state and jurisdiction in which I am registered and/or in which I will provide services.
  • Agree to follow all federal, state, and local jurisdictional laws as it relates to the delivery of security guard and investigation services and I am legally authorized to provide the services I offer in the location I agree to provide service.
  • Follow all mandated requirements in the respective jurisdiction in which I operate as it relates to the onboarding and training of personnel. This includes, but is not limited to, conducting pre-employment background checks, drug screenings, fingerprinting, and pre-assignment and refresher training.
  • Comply with mandated regulations in my respective jurisdiction regarding being bonded and insured.
  • Agree that if I am no longer able to attest to meeting the requirements outlined above, I will immediately cease utilizing the FlashlightNOW platform and notify FlashlightNOW of non-compliance.

Our software and technology were built to meet and maintain the highest level of cyber information security. Our software and data are hosted using Microsoft Azure cloud services. Visit Azure Security | Microsoft Azure for more information.

Invoicing and payment are processed by Stripe, a PCI service provider level 1. Visit Security at Stripe.

FlashlightNOW will never sell your information or data to outside entities. Your information is utilized within the system to offer the best possible service. View our full policy at (Privacy).

FlashlightNOW will not sell advertisements, use paywalls, sell subscriptions, in-app purchases, or affiliate marketing. We collect a small percentage-based fee at the conclusion of each booking when the customer pays you, the provider. We have intentionally sought to keep our use fee the lowest among operators of platform and marketplaces.

We have created the most convenient, easy, and secure web and native mobile app platforms so you can do all your security related business in one place from start to finish. All invoicing and payments for services must be done from inside your FlashlightNOW account using the integrated Stripe interface. Stripe is the most secure processor with a Payment Card Industry (PCI) service provider level 1. Visit Security at Stripe. Attempts at disintermediation will result in the suspension or cancellation of an account.

When a customer creates their free account with FlashlightNOW, they also get a free Stripe payment account. Customers pay you via Stripe by automated clearing house (ACH), credit/debit card, Apple Pay, Google Pay, and more. Our system allows your customers to pay you directly. As the money travels to your account, the FlashlightNOW admin fee is automatically dispersed to FlashlightNOW.

Consumers can use their mobile device to summon immediate assistance in any of the following five categories of service:

  • Personal Escorts
  • Business Security
  • Residential Security
  • Place of Worship Security
  • Special Event Security

 

When you set up your account, you choose whether your company wishes to participate in FlashlightNOW On Demand and what categories of service you wish to offer.

Our software automatically identifies and assigns the protective agent that is available and closest to your location. The protective agent receiving an order must accept the order within two (2) minutes. If the protective agent is unable to accept the assignment, our system will automatically assign the next closest protective agent. When accepted, the customer will receive a notification that the protective agent is on the way and will be provided with an estimated arrival time.

You will have information about the agent’s location, vehicle type and license plate number to help connect you at the time of arrival at your designated location.

Customers may select cancel within two (2) minutes of placing the order. When the customer selects cancel, the protective agent will receive a cancellation notification. When the cancellation is acknowledged by the protective agent, the customer will receive notification that their order has been cancelled.

Customers will be charged a nominal fee if they cancel two (2) or more minutes after the protective agent has accepted the order. The cancellation fee for customers is $10.

The rate for all On Demand services is $70 per hour with a minimum one (1) hour charge for personal escorts and a minimum two (2) hour charge for:

  • Business Security
  • Residential Security
  • Place of Worship Security
  • Special Event Security

 

Services that extend beyond the minimum are charged in 30-minute increments.

The clock starts once a protective agent has arrived at the service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method the customer provided is then automatically charged the appropriate amount.

Every provider on FlashlightNOW is an independent business and is not owned or managed by Flashlight Security Services, Inc. We encourage you to speak with the provider directly to resolve any concerns and if necessary, you should contact the state board within the respective state in which the provider is licensed. You may also notify us of your complaint by emailing help@flashlightnow.com.

FlashlightNOW On Demand is NOT a replacement or substitute to the Universal Emergency Number 911. It should never be used as a replacement for law enforcement or other public safety services. If you know or believe that a crime may be in progress, has been committed, or there has been an explicit or implied threat of physical harm, you should get to or remain in a safe place and call 911.

The rate for all On Demand services is $70 per hour with a minimum one (1) hour charge for personal escorts and minimum two (2) hour charge for:

  • Business Security
  • Residential Security
  • Place of Worship Security
  • Special Event Security

Services that extend beyond the minimum are charged in 30-minute increments.

The clock starts when you are notified that the protective agent has arrived at your service location. When the service has concluded, the protective agent selects “end service” in their application and the clock stops. The payment method that you entered in your account is then automatically charged the appropriate amount. When your account is charged you will receive a notification on your app and by email informing you of the total time spent on scene, total fees charged, and an invitation to rate the provider based upon your experience. Note: While we truly value our providers, we did not include the ability for you to leave the providers a tip. Your thanks and ratings are enough!

Find Local Security Guards in Minnesota With FlashlightNOW On Demand

If you need security guard services in Minneapolis, MN, and the surrounding areas, look no further. At FlashlightNOW, we guarantee that our providers are carefully vetted, trusted professionals you can count on for safety and protection.